I don't know how much effort it would be to setup and run this, but I really believe SuSE could benefit from using the following product: http://www.mozilla.org/projects/bugzilla/ It is sometimes frustrating to see problems, but not be able to follow the progress of their resolution. AFAIK there is not 'standard' way to report a bug, much less follow up on one, or determine if the bug is already reported. I have found such systems invaluable as an SA running a large network. It may be hard to put in place and get people to use it, but once it is in place, it makes everything much smoother, and saner. Steven
Good form Steven. I agree as my problem with YaST1 posted to feedback@suse.de and this list was never addressed. At least then they would have a recognized system for bugs, and then if they have the employee base to code, it would be addressed. -----Original Message----- From: Steven T. Hatton [mailto:hattons@bellatlantic.net] Sent: Tuesday, September 18, 2001 1:43 PM To: suse-linux-e@suse.com Subject: [SLE] Bugzilla for SuSE: PLEASE! I don't know how much effort it would be to setup and run this, but I really believe SuSE could benefit from using the following product: http://www.mozilla.org/projects/bugzilla/ It is sometimes frustrating to see problems, but not be able to follow the progress of their resolution. AFAIK there is not 'standard' way to report a bug, much less follow up on one, or determine if the bug is already reported. I have found such systems invaluable as an SA running a large network. It may be hard to put in place and get people to use it, but once it is in place, it makes everything much smoother, and saner. Steven
On Tue, Sep 18, 2001 at 01:58:22PM -0800, W.D.McKinney wrote:
Good form Steven. I agree as my problem with YaST1 posted to feedback@suse.de and this list was never addressed. At least then they would have a recognized system for bugs, and then if they have the employee base to code, it would be addressed.
-----Original Message----- From: Steven T. Hatton [mailto:hattons@bellatlantic.net] Sent: Tuesday, September 18, 2001 1:43 PM To: suse-linux-e@suse.com Subject: [SLE] Bugzilla for SuSE: PLEASE!
I don't know how much effort it would be to setup and run this, but I really believe SuSE could benefit from using the following product: http://www.mozilla.org/projects/bugzilla/
It is sometimes frustrating to see problems, but not be able to follow the progress of their resolution. AFAIK there is not 'standard' way to report a bug, much less follow up on one, or determine if the bug is already reported. I have found such systems invaluable as an SA running a large network. It may be hard to put in place and get people to use it, but once it is in place, it makes everything much smoother, and saner.
It's there, http://bugzilla.suse.de, but for authorized users only. -Kastus
Steven
What constitutes an "authorized user" on this server ? -- It's there, http://bugzilla.suse.de, but for authorized users only. -Kastus
On Tue, Sep 18, 2001 at 02:12:25PM -0800, W.D.McKinney wrote:
What constitutes an "authorized user" on this server ?
I wish I knew. SuSE employees? Beta testers?
--
It's there, http://bugzilla.suse.de, but for authorized users only.
-Kastus
Yes, it's for developers and SuSE employees. As far as I know..when I was there they had no public bugzilla. I would email LenZ and the others who are on the list. They do read this list.. but they are very busy so who knows how often they do. * Konstantin (Kastus) Shchuka (kastus@tsoft.com) [010918 15:29]: ->On Tue, Sep 18, 2001 at 02:12:25PM -0800, W.D.McKinney wrote: ->> What constitutes an "authorized user" on this server ? ->> -> ->I wish I knew. SuSE employees? Beta testers? -> ->> -- ->> ->> It's there, http://bugzilla.suse.de, but for authorized users only. ->> ->> -Kastus -> ->-- ->To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com ->For additional commands send e-mail to suse-linux-e-help@suse.com ->Also check the FAQ at http://www.suse.com/support/faq and the ->archives at http://lists.suse.com -> -- Ben Rosenberg mailto:ben@whack.org cat CE|ME|NT|XP > /dev/null
Not all what people write are really bugs that is why many (all?) commercial companies do not give a direct access to their BTS. But all of them (should) have a public place were people can complain about bugs they found. I do not think SuSE will give anybody access to bugzilla.suse.de . Alexey. _____ < http://members.home.com/asolofnenko/ > Alexey N. Solofnenko < http://www.inventigo.com/ Inventigo LLC Pleasant Hill, CA (GMT-8 usually)
On Tuesday 18 September 2001 19:21, Alexey N. Solofnenko wrote:
Not all what people write are really bugs that is why many (all?) commercial companies do not give a direct access to their BTS. But all of them (should) have a public place were people can complain about bugs they found. I do not think SuSE will give anybody access to bugzilla.suse.de .
Alexey.
Perhaps they could open it up to people who have purchased more than 5 releases or something like that. My problem is that I have a lot of 'minor' problems which all add up to a major problem. I never know if someone is working the issue, ignoring the issue, or is completely unaware of the problem. Perhaps SuSE could have a public and a private bugzilla? Steven -- Open Source Software depends on your support. If you use it, be sure to give something back. http://www.suse.com | http://www.kde.org http://www.mozilla.org | http://www.xemacs.org
On Tue, Sep 18, 2001 at 07:47:45PM -0400, Steven T. Hatton wrote:
On Tuesday 18 September 2001 19:21, Alexey N. Solofnenko wrote:
Hello Yes, this is a very peculiar thing that Suse do not have a public bug tracker. In my experience sending messages to feedback@suse.com is just a waste of time. Of course there may be many false-positives sent in, but that is the way of the world. There are bugs in Suse distributions and they cannot all be hit by Suse's own testers before release. This is particularly important because Suse does a lot of customisation to it's releases, so general purpose Linux lists may not always help. Authorised users ? I bought the distro, that must be some kind of authorisation ! The problem is that it must be a controlled submission, in the sense that a report of "Bug in Suse 9.7, my Scoobee-Doo solid state storage device explodes when I run Yast77; love and kisses Billy" won't go very far. A proper online form, with mandatory fields etc is what is required. Within about 3 hours of first using 7.2 I hit several manifest bugs. They are all still there. -Wake up little Sus-ie :) Regards Cliff
I can sympathize. -----Original Message----- From: Cliff Sarginson [mailto:cliff@raggedclown.net] Sent: Tuesday, September 18, 2001 9:53 PM To: suse-linux-e@suse.com Subject: Re: [SLE] Bugzilla for SuSE: PLEASE! On Tue, Sep 18, 2001 at 07:47:45PM -0400, Steven T. Hatton wrote:
On Tuesday 18 September 2001 19:21, Alexey N. Solofnenko wrote:
Hello Yes, this is a very peculiar thing that Suse do not have a public bug tracker. In my experience sending messages to feedback@suse.com is just a waste of time. Of course there may be many false-positives sent in, but that is the way of the world. There are bugs in Suse distributions and they cannot all be hit by Suse's own testers before release. This is particularly important because Suse does a lot of customisation to it's releases, so general purpose Linux lists may not always help. Authorised users ? I bought the distro, that must be some kind of authorisation ! The problem is that it must be a controlled submission, in the sense that a report of "Bug in Suse 9.7, my Scoobee-Doo solid state storage device explodes when I run Yast77; love and kisses Billy" won't go very far. A proper online form, with mandatory fields etc is what is required. Within about 3 hours of first using 7.2 I hit several manifest bugs. They are all still there. -Wake up little Sus-ie :) Regards Cliff -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq and the archives at http://lists.suse.com
I wish I knew. SuSE employees? Beta testers?
Employees (Even former-employees can't use it) -- James Ogley, Unix Systems Administrator, Pinnacle Insurance Plc james.ogley@pinnacle.co.uk www.pinnacle.co.uk +44 (0) 20 8731 3619 Using Free Software since 1994, running GNU/Linux (SuSE 7.x) This email was created and sent with Ximian Evolution 0.13 *********************************************************************** CONFIDENTIALITY. This e-mail and any attachments are confidential and may also be privileged. If you are not the named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose, or store or copy the information in any medium. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of Pinnacle Insurance Plc. If you have received this e-mail in error please immediately notify our Helpdesk on +44 (0) 20 8207 9555. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.mimesweeper.com **********************************************************************
* Konstantin (Kastus) Shchuka [Tue, 18 Sep 2001 15:27:48 -0700]:
What constitutes an "authorized user" on this server ?
I wish I knew. SuSE employees? Beta testers?
Both :) ATM bugzilla is open to developers, employees and selected people from outside. Philipp -- Nothing would please me more than being able to hire ten programmers and deluge the hobby market with good software. -- Bill Gates, 1976
At 03:06 PM 9/18/2001 -0700, you wrote:
It's there, http://bugzilla.suse.de, but for authorized users only.
-Kastus
Well if that one is for internal use (which sorta makes sense) they also need a public one. C'mon, that's one of the main points of open source: "Given enough eyes, all bugs are shallow" Please SuSE. It's time to start paying more attention to your users. You guys are starting to act like Apple - treating the people who like you the most (us) the worst. Start listening to user requests! ---------------------------------------------------- Jonathan Wilson System Administrator Cedar Creek Software http://www.cedarcreeksoftware.com Central Texas IT http://www.centraltexasit.com
SuSE use bugzilla internally. However, the correct route for users/customers of SuSE to report problems is feedback@suse.de. Mails sent to this address will make their way into the SuSE bugzilla *if appropriate*
I don't know how much effort it would be to setup and run this, but I really believe SuSE could benefit from using the following product: http://www.mozilla.org/projects/bugzilla/ -- James Ogley, Unix Systems Administrator, Pinnacle Insurance Plc james.ogley@pinnacle.co.uk www.pinnacle.co.uk +44 (0) 20 8731 3619 Using Free Software since 1994, running GNU/Linux (SuSE 7.x) This email was created and sent with Ximian Evolution 0.13
*********************************************************************** CONFIDENTIALITY. This e-mail and any attachments are confidential and may also be privileged. If you are not the named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose, or store or copy the information in any medium. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of Pinnacle Insurance Plc. If you have received this e-mail in error please immediately notify our Helpdesk on +44 (0) 20 8207 9555. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.mimesweeper.com **********************************************************************
On September 19, 2001 05:40 am, James Ogley wrote:
SuSE use bugzilla internally.
However, the correct route for users/customers of SuSE to report problems is feedback@suse.de.
Mails sent to this address will make their way into the SuSE bugzilla *if appropriate*
Here's a possible compromise: If a bug gets placed in bugzilla from a mail to feedback@suse.de, the sender's email could be added to bugzilla's cc list for that bug. That way, the user knows the status of the bug. -- James Oakley Engineering - SolutionInc Ltd. joakley@solutioninc.com http://www.solutioninc.com
participants (10)
-
Alexey N. Solofnenko -
Ben Rosenberg -
Cliff Sarginson -
James Oakley -
James Ogley -
JW -
Konstantin (Kastus) Shchuka -
philippt＠t-online.de -
Steven T. Hatton -
W.D.McKinney