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On Fri, 2005-01-14 at 16:08 -0500, James Knott wrote:
I feel that I too "have a higher level of skill than the average customer" and I would also think that Linux users in general have a high skill level. That's part of my frustration. I want Linux to succeed, but it cannot if companies like Suse/Novell cannot provide support that is any better than Microsoft.
1) MS charges far more than any Linux company for the retail version. 2) Try getting support from MS, if you didn't buy the retail version. If Windows came with an OEM copy, you're supposed to get support from the computer vendor.
Well, if someone's going to "go there," I'll point out (as of the last time I called) that Microsoft charges $100 per support call for "home" products, and $200 per call for "business" products. This is over and above the cost of having a legally-licensed product. (OP is correct: with an OEM license, you can't even make the call. Also, at my company's size, the license is almost free; my point is only that support isn't included in the purchase price.) Over the years, I've called 4 times. They've solved my problem 2 out of those 4 times. In all 4 cases, they were as "professional" as I would have expected. YMMV.