Hi, On Thu, 3 Jun 1999, Bill C Riemers wrote:
Where in the world did you get that idea? I inquired with there technical staff. SuSE offers absolutely no paid support.
I'd like to object in this case. We definetely offer professional (paid) support (that's where I work at), and we plan to expand this business to other countries as well. SuSE Inc. is also building up this kind infrastructure. The main problem in this area is getting qualified people, otherwise we would already offer this service on a much bigger scale.
If they did it would make my life much easier, because companies like AT&T have lots of money to throw around. It is much less hassle, than trying to assign problems to one of my own team. They do have a partner that offers support service. But the service is VANILLA service, having nothing to do with SuSE. And from my brief talk with them, I concluded their partner knows very little about SuSE, and they have no mechanism in place to feed back changes and fixes into the SuSE distribution.
Well, I guess this infrastructure is just at the beginning. It may take some time, but it will definetely be expanded. Bye, LenZ -- ------------------------------------------------------------------ Lenz Grimmer SuSE GmbH <A HREF="mailto:grimmer@suse.de">mailto:grimmer@suse.de</A> Schanzaeckerstr. 10 <A HREF="http://www.suse.de/~grimmer"><A HREF="http://www.suse.de/~grimmer</A">http://www.suse.de/~grimmer</A</A>> 90443 Nuernberg, Germany -- To get out of this list, please send email to majordomo@suse.com with this text in its body: unsubscribe suse-linux-e Check out the SuSE-FAQ at <A HREF="http://www.suse.com/Support/Doku/FAQ/"><A HREF="http://www.suse.com/Support/Doku/FAQ/</A">http://www.suse.com/Support/Doku/FAQ/</A</A>> and the archive at <A HREF="http://www.suse.com/Mailinglists/suse-linux-e/index.html"><A HREF="http://www.suse.com/Mailinglists/suse-linux-e/index.html</A">http://www.suse.com/Mailinglists/suse-linux-e/index.html</A</A>>