Hi, On Wednesday 12 January 2005 00:39, Josephine wrote:
On Wed, 2005-01-12 at 00:09 +0100, Carlos E. R. wrote:
The Tuesday 2005-01-11 at 22:43 +0100, Josephine wrote:
SuSE prof. has a limited installation support. It a community version and not suitable for corporate use, where real suport is. If you want to get in touch with tech support, i sugest you use the phone, and not mail. Afterall, you have to imagine they receive thousand of emails every day and it might be quite stressing to sort out everything *and* remeber every user's problems.
Excuse me... but if I'm able to do it here, on list, and I'm not paid for it, so can they. The same goes for many co-listers here.
Wrong. Suse's tech support should take care of enterprise products, cause there's where the money comes from
[...] Correction: we have two seperate support departments: one dealing with business support and another one dealing with consumer support. Questions regarding the consumer product (SUSE Linux Professional) which are covered by the scope of the "free" service http://www.novell.com/products/linuxprofessional/support/conditions.html and where the customer has a valid support claim should be answered in a professional manner (and typically are) by our consumer support team. This is not saying that we would be able to solve all issues. Greetings from Bremen hartmut