While Tim had good experience with his Dell, it should be membered that he has considerable computer experience. Bear in mind that if you install Linux on your new Dell Laptop, and run into problems, you can expect no help from Dell at all. The recent article at LinuxPlanet, by Michael Hall,
Very true. Dell will not support a setup different from what it is from the factory. Infact, if you call with Win2k on your laptop, and they sold the system with Windows ME, they will not support it (for the obvious, although frustrating, reason that the user may have messed something up, so they can't support it). The Dell tech I talked to suggested that I make my system dual boot (which I was going to do anyway) so that I could go into ME if I needed help.
My experience with Dell was similar to Mr. Hall's.
Hmm... that's horrible. I've owned two Dells, helped close family and friends, a food bank, and my church buy Dells (a total of 8 PC's and notebooks) without any trouble. I have had my share of stupid technicians, but I've found most of them to be excellent (at least for PC technicians <g>).
.. Yes i believe we are more competant than the stupid people that actually call...
..You are an idiot.
If you had not made backups that is your own stupid fault and learn how to spell...
To the people who cannot read...
Woah. I can't believe that. I've never run into more than maybe 1 or 2 techs that weren't pleasant at Dell (and I've probably talked to Dell Technical Support upwards of 40-50 times). I'm curious, in your own experience, did they give you a hard time often (see footnote)?
So do you want to pay $2000+ for a laptop and then hear that kind of music from Dell support?
Not if that's what they are doing. I have to hope that this is the exception rather than the rule. Like I said, I've had very good success with them (especially with hardware failure - my monitor went out, and they had a new one to me in less than one day), and Consumer Reports rates them #1 in tech support. Perhaps those quotes were flukes? -Tim "perplexed about these quotes from Dell support reps" --- * Considering the quality of tech support that is. I've talked to way too many rude or not terribly bright people at HP. In fact, one threatened to hang up on me, since he didn't want to hear that my computer was networked - even though it was. -- ----------------------------------------------------------------- Timothy R. Butler Universal Networks tbutler@uninetsolutions.com ICQ #12495932 AIM: Uninettm Free/Open Source Web Tools: http://www.uninetsolutions.com Christian Portal and Search Tool: http://www.faithtree.com ============== "Christian Web Services Since 1996" ==============