---------- Original Message -------------
Subject: [SLE] technical help
Date: Thu, 11 Nov 2004 15:05:05 -0600
From: "Dennis J. Tuchler"
To: suse-linux-e@suse.com
I notice that a great deal of traffic on this listserv relates to problems
that arise in installation. Many of the people who send such e-mail have
CDRom/DVD sets of 9.2. I wonder if there is something wrong with the
technical help with installation that SuSE offers with the package. That is,
when I get my 9.2 package and have trouble installing it, will it be
disadvantageous to take the time and wait for an response from SuSE technical
help?
dj tuchler
________________________________________________
Hmmmm... Don't quote me, but I suspect most of the folks who post on the list are more comfortable just using the list that they use everyday anyway. I suppose I could have called SUSE about my NIC issue - might have solved the problem in 10 minutes, instead of a week. Although it took longer to solve the problem, it was, in osme very important ways, more advantageous to solve my problem via the list. I was forced to think through what I was doing. Next time, I'll know better how to troubleshoot LAN connectivity issues. If I had called SUSE, I may have learned how to punch numbers instead of thinking. Perhaps that's one of the great advantages of a user list?
I suspect the non-techy folks crossing over from the Winworld probably make the SUSE helpdesk team earn their pay. :) Not that I'm a technical genius, but it might be good for us to keep the line clear. :)
Don
--
DC Parris
Matheteuo Christian Fellowship
webdev@matheteuo.org
http://matheteuo.org/
Free software is like God's love - you can share it with anyone anywhere anytime!