Philipp Thomas wrote:
On Thu, 8 May 2008 12:46:44 +0200 (CEST), Carlos E. R. wrote:
You do not need to evaluate employee perfomance. You simply look at the ticket lenght statistics, and if it is longer than what the support contract specifies, you go and search the long tickets, those that are opened for three months, have a brief look at them, and close them directly.
.Strictly speaking, even this would require negotiation with works council
The scenario I presented has nothing to do with that. It's merely company A contractually agreeing to meet certain performance levels in the service they provide to company B. Company A can meet that however they choose (throwing lots of admins at the problem...or paying for highly experienced admins...or both...depending on the situation). It has nothing to do with socialist "works councils," as it has no impact on the worker's environment or how he is treated -- at least it shouldn't be. It's all about management policy (and whatever stupid agreements they make among themselves).
Philipp
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