On 09/08/17 03:54, Carlos E. R. wrote:
On 2017-08-09 01:10, Paul Groves wrote:
On 08/08/17 20:37, Carlos E. R. wrote:
I have no clue what to do at this point. Anyone have any ideas? Is there any way to ask HP for support?
Not without spending lots of money on customer support. In my previous experience HP have always said they cannot do anything with a problem that involves anything technical and tell you to get a refund unless you spend MORE money on the extended warranty etc. So about as useful as a pedal-powered wheelchair. :-(
But I have had 3 different drives now all of the same model with the same problem. So I find it quite unlikely they are all experiencing the same fault. Especially as the previous owners all had them working fine. All the same model, all fail? Well, then it is that model which is faulty.
Perhaps firmware related? Although I am unable to write a firmware tape to update them :(
I could try on a windows server to rule out the linux driver perhaps. Yuk! I was going to suggest that. By all means, try a Windows machine. Even better, do it in the current machine, but running Windows, to rule out any hardware change from the equation.
Well on windows the drive assesment test in LTT passed without errors. I think the next logical step would be to update the drive firmware but I am unable to download it because I do not have a HP Enterprise account. Could someone with an account please help me out by downloading the firmware for my drives and emailing it to me (only 1.4MB apparently)? I need version W62D for EH921A (Storageworks Ultrium 1760 SCSI LTO4) h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=co_99740_1 -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org