Excuse us Ben, But that is a pretty high and mighty attitude. Now we all know how good you are. It's too bad we all don't have the great depth and expanse of knowledge that you do. Maybe you should be running slackware where your opinions would be held in higher esteem. SuSE is supposed to be "user friendly".
Oh, its very user friendly :). I love it. And nothing wrong with old Slacky you know.
I have hesitated and resisted making any comments here but your attitude and demeanor have driven me to it. Now I must. It has nothing to do with other OS's or expecting someone to hold my hand. I work at it as hard as anyone on this list......Here is why SuSE support is not up to it:
He's being direct to point out some realities...Really its IT wide, not just SuSE or Linux. Thats the bs David Coursey puts out, another clueless IT reporter who needs another job (along with that guy from Forbes).
I did a new install of 8.0 about a month ago. I still cannot make my PCI modem work. This is the same modem that worked flawlessly with 7.0 & 7.2. RH6.0 before that. I configured the modem with Yast 1 at that time. Alas, Yast 1, the best install tool they ever had is no longer available.
Yast1 was simple and direct, will be missed, but you know...I don't miss it as much as I once had.
SuSE doesn't say support is for the installation. They say that support is for the installation of a basic operating system. To me that means at least the printer and modem should work. Otherwise what use is it?
No, you're wrong. That is not a basic OS installation, thats peripherial. How can SuSE possibly support all the modems out there? Or Printers. Its not their problem. Basic OS installation is this: Can you install it on supported hardware? (No doubt you'd get someone trying to install the x86 version on a Mac). Do you see the login in screen? Thats probably about it.
So far, after 27 days, and after waiting 19 days for a reply, they have only advised me to go to a help page. Now, tell me there isn't something wrong when a piece of hardware that worked previoulsy on two of their older OS's,and will not now work on a later version, and they cannot be bothered to tell me why. I have an OS that is useless. Maybe I should be running slackware. At least I would know where I stand.
Leave feedback at feedback@suse.com.
That is pretty poor support in my book. I really don't want to get into a squabble with anyone on this list and that is all I have to say. May all of the high and mighty flame me if they must,I will not reply. I suppose now I will be "blacklisted" and receive no more help. Very dissapointing to say the least.
Don't be silly....You're entitled to be frustrated and have your opinions. I was pretty pissed when I installed 8.0 and lost my mouse, but managed to figure it out myself, luckily. Why would anyone flame you? As for blacklisting, there loss to those who do that.
SuSE support is NOT up to it ! Period!
No support is up to it, period. Its an expensive drain that provides zero profit and when the economy is bad its one of the first things to get cut. Sad but true.
Bob Stia
Matt