dougmack@i-2000.com wrote:
Send them, by snailmail, a very strongly worded cancellation notice. Make sure you keep a copy. Almost every operation that lets you "try before you buy" has some kind of built-in continuation mechanism. You are probably stuck with the next quarter's payments, but you should certainly not have any after that.
Negative. If you read the fine print in the subscription agreement, it clearly says that after you set up automatic payments via worldpay that any billing from that point is strictly between you and worldpay. Transgaming accepts no responsibility for stopping/changing payments from that point. If you completed the signup then you definitely clicked okay to this. You should have received an email from worldpay after completion with an account maintenance link. Using that link is the only way to stop your payments. On a side note, I plan to stop after this month too (my second). The comments about Transgaming's support is dead on. They suck! I've submitted support requests some of which were closed without resolution, and twice without even receiving a response from their support. I just received a polite email informing me that my ticket was closed by someone named wulfram. Although some of my issues were fixed using suggestions from other wineX users on the support forum, none of my issues have ever been fixed due to help from transgaming support. Did I mention they suck? I've gotten some good games to work and some programs that don't work with any other wine, but their operation is far from professional. I think I'll go with the cvs next time. I only joined to support their effort but until they get their act together I think I'll keep my money. JS