Aaron, El Lun 24 Ene 2005 10:42, a.bridge@insightbb.com escribió:
Does anyone have any experience with user friendly items of this nature? If so, could you please share your experience and suggestions.
For our rather small business I have set up eGroupWare as a collaboration solution. It is developed in php, integrates with a backend database (mySQL) and comes with lots of modules, some of them better than others. We use shared calendars and task lists, shared adress books and the integrated IMAP web mail client. It is possible to use it as a backedn for KDE Kontact. Have a look at http://www.egroupware.com. As for ticketing systems which can help to automate helpdesk operation or customer relationship processes, I like OTRS (Open Ticket Request System). It is developed in Perl, is fast, extensible and does a great job at what it is supposed to do. At http://www.otrs.org you will find more info about that system.
Aaron
Regards, -- Andreas Philipp Noema Ltda. Bogotá, D.C. - Colombia http://www.noemasol.com