On 2020-03-22 10:25 AM, Per Jessen wrote:
Firmware Version: 3.16.9 Build 150408 Rel.38268n Hardware Version: WA901ND v4 00000000
Here's my info: Firmware Version: 3.12.16 Build 130131 Rel.53760n Hardware Version: WA901N v2 00000000
When I called their support, the first level insisted that was normal. However, 2nd level agreed it was a problem, but there was no fix forthcoming. <anecdote> 12-15 years ago, I had an issue with a Zyxel ADSL router - I wanted it to log messages to my syslog daemon, which it had the options for. It just didn't work. I kept harrassing the local support, and managed to make someone reproduce the problem. In the end I got a firmware package which fixed the problem, but it was never made public:-) </anecdote>
Sometimes support can be "fun". Last year I had a problem with IPv6. After a bit of testing I determined that while I could ping etc. from my firewall, I couldn't from my LAN. I could also ping the firewall from elsewhere, but not anything on the LAN. With Wireshark, I could see the outgoing pings from my LAN, but no reply. When I pinged from outside, I didn't see it at all. Traceroute showed similar. I was able to convince tier 2 support that there was a problem, but the people responsible for maintaining the network refused to do anything, as I was using my own router/firewall (pfSense), with the modem in bridge mode. My next door neighbour also had the same problem, but he had only a single computer and had the modem in gateway mode. I did some more testing with Wireshark, capturing DHCPv6 traffic, and could see the CMTS was generating an error message about no prefixes being available and was even able to identify the failing system by host name! Still, those network guys wouldn't do anything. I then had a senior tech come to my home, with his own modem. That also failed. He then took his modem to the cable head end and tested with 4 different CMTS. Only the one I was connected to failed. This finally convinced the network guys there was a problem they had to fix and this was only after 3 months! I was only able to get this resolved because of my technical ability and determination. A regular customer wouldn't have had a hope. Also, I found I had to teach both the tier 2 and senior tech some of the finer details about how IPv6 works, as they had only a general idea. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org