Quoting Bill C Riemers on Thu, Jun 03, 1999 at 12:28:49AM -0400:
Jerry Lynn Kreps wrote:
unrealistic to expect it (and the SuSE staff) to do so. If you are willing to pay big $$$ SuSE can offer that kind of service, though. That is how SuSE makes money. It would surprise me if the CD sales did anything more than break even.
Where in the world did you get that idea? I inquired with there technical staff. SuSE offers absolutely no paid support. If they did it would make my life much easier, because companies like AT&T have lots of money to throw around. It is much less hassle, than trying to assign problems to one of my own team. They do have a partner that offers support service. But the service is VANILLA service, having nothing to do with SuSE. And from my brief talk with them, I concluded their partner knows very little about SuSE, and they have no mechanism in place to feed back changes and fixes into the SuSE distribution.
Bill
Please consider www.linuxcare.com for paid technical support. I only mention this because as a matter of fact I work for linuxcare not in a technical support function primarily. If you are serious about getting service level agreement support for SuSE Linux, please give us a call. I do not want this to sound like I'm marketing the group and I do not think I have ever mentioned who I work for in all the time I have been on this list. That was quite intentional on my part. I could have subscribed with a linuxcare email address but I did not. We offer what you want IF you want technical support. Call SuSE and ask about us. If you want post-installation support, we can do it. We have a quite good partnership with SuSE in the support area. I would again state to give SuSE a call in Oakland and ask about us. I wont speak of this matter again though. I dont like to sound like Im selling services to the group. If you want to take this to private email, that would be great Thanks. -- Michael Perry mperry@znet.com ---------------------- -- To get out of this list, please send email to majordomo@suse.com with this text in its body: unsubscribe suse-linux-e Check out the SuSE-FAQ at <A HREF="http://www.suse.com/Support/Doku/FAQ/"><A HREF="http://www.suse.com/Support/Doku/FAQ/</A">http://www.suse.com/Support/Doku/FAQ/</A</A>> and the archive at <A HREF="http://www.suse.com/Mailinglists/suse-linux-e/index.html"><A HREF="http://www.suse.com/Mailinglists/suse-linux-e/index.html</A">http://www.suse.com/Mailinglists/suse-linux-e/index.html</A</A>>