On Tue, 2005-01-11 at 20:28 +0100, James Mohr wrote:
Hi all!
<rant> Is it just me or has SuSE support gone down the toilet. I paid real money for 9.2 and have spent the last several weeks trying to get it installed, but it keeps hanging at the point just before it should be installing the software. Although I have bought every even numbered versions since 8.0, this is the first time I have had to open a support call.
I opened up a support request and each time I reply to what SuSE support tells me to do, it is as if they did not read the whole message, let alone the rest of the problem history. So, they end up picking out one minor issue (such as one of 10 messages) and make some comment or suggestion about that. In essence, despite having paid for the software, I am no where near getting it installed. Had anyone else had the same bad experience with SuSE support? </rant>
SuSE prof. has a limited installation support. It a community version and not suitable for corporate use, where real suport is. If you want to get in touch with tech support, i sugest you use the phone, and not mail. Afterall, you have to imagine they receive thousand of emails every day and it might be quite stressing to sort out everything *and* remeber every user's problems. And you did not pay 89eur/usd *just* for tech support; the printing of those 2 manuals costs. Josephine