12 Jan
2005
12 Jan
'05
12:06
Hi, On Wednesday 12 January 2005 08:14, James Mohr wrote:
I did UNIX tech support for four years, so I know what it's like, but even 10 years ago, we had software that kept track of the case history *and* we were expected to read it even for the free installation support.
Same here. We obviously use a ticket system as well. And we are also supposed to read the complete ticket history before taking a ticket from somebody else. But mistakes (as in: loosing some of the context) still happens. It shouldn't but it does. Was that diferent 10 years back? Greetings from Bremen hartmut