I think he was responding to the "Afterall, you have to imagine they receive thousand of emails every day and it might be quite stressing to sort out everything *and* remeber every user's problems."... B-) On Tuesday 11 January 2005 04:39 pm, Josephine wrote:
On Wed, 2005-01-12 at 00:09 +0100, Carlos E. R. wrote:
The Tuesday 2005-01-11 at 22:43 +0100, Josephine wrote:
SuSE prof. has a limited installation support. It a community version and not suitable for corporate use, where real suport is. If you want to get in touch with tech support, i sugest you use the phone, and not mail. Afterall, you have to imagine they receive thousand of emails every day and it might be quite stressing to sort out everything *and* remeber every user's problems.
Excuse me... but if I'm able to do it here, on list, and I'm not paid for it, so can they. The same goes for many co-listers here.
Wrong. Suse's tech support should take care of enterprise products, cause there's where the money comes from and this helps them issue another version of your Prof edition for free (as long as there is minimum free ftp install, yes, suse is still free; as long as updates are free, yes, suse prof is free). You have free time; assume other don't have time reading all mails (i usually read them with the Delete key and pay attention only to interesting threads). Apreciate the work of the co-listers here for they time and apreciate the work of suse's people for their work; without them supporting businss users you would have to pay for a suse license.
josephine