Dennis Gallien wrote:
My frame of reference is having worked in both the lab and as a field engineer at one of the largest hardware manufacturers (who btw write much more sw than MS). It was our policy to discourage customers from immediately upgrading to a new release unless it contained a feature or fix which was truly imperative to their business. This policy was the same at our major competitors. Sometimes we preferred to backport a patch (if feasible) rather than compel an upgrade.
I completely understand your frame of reference, but it simply does not apply here.
I was trying to share just an example of the principle of setting expectations and good preparation before encouraging an immediate upgrade, and our providing substantive guidance and tools to support that approach which IME results not only in happier (and more) users but also better utilization of our scarce resources.
Yes, like I said, I complete understand where you are coming from.
Could you elaborate on how this does not apply? Or perhaps I am missing your point altogether? (It certainly wouldn't be the first time :)
It doesn't apply because the organisation of openSUSE is just not comparable to that of a commercial organisation. Also, openSUSE does not, in my opinion, have the same concern for the openSUSE users or customers as a commercial organisation would have. If an openSUSE user upgrades and (for whatever reason) ends up being really annoyed, perhaps even losing data (hypothetically), he can huff and puff as much as he wants, it won't change much. In a former life I was a software engineer with a large US corporation. After a badly handled support case, we (well, the head of engineering) had a very strained conversation with a very irate CIO from a large Swiss bank. It went along the lines of "if you don't have somebody here tomorrow morning, we'll move your boxes out into the car park for you to pick up". It's apples and oranges - that's why your frame of reference doesn't apply (or isn't really useful). -- Per Jessen, Zürich (3.7°C) -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org