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On April 14, 2004 12:35 pm, Josh Berkus wrote: Greetings Josh
1) add a search engine for the mailing list archives
See Togans Unofficial SuSE FAQ on this point. http://susefaq.sourceforge.net/
2) open up the SDB so that volunteers can translate issues from German (and provide some infrastructure to support this)
Perhaps under Novell it will happen. I would suggest such a valuable comment should be directed to Novell PartnerNet contacts.
3) support bug reporting (ala bugzilla, though hopefully using something else, like RT, Jira or Roundup) by the community.
As above.
4) put a paid employee on this list to respond to questions and comments that don't get fielded peer-to-peer. If a tiny company like Win4Lin can do it, so can SuSE.
They used to have staff volunteers on this list, some were better then others..:) Most were excellent.
None of the above would cost very much and would make a world of difference to SuSE users in the US. If all-volunteer OSS projects can do it (and they do!) then certainly a capitalized company like SuSE can do it.
SuSE never had a concerted and directed marketing program in the US that was independently run from Deutschland. As a result all decisions were made from off shore who never really understood the NA market place or its demands. The focus was always other orientated. This has now changed significantly by means of Novell's acquisition. Im pretty sure there will be significant changes in the manner in which SuSE operates in NA if for no other reasons then the new ownership structure. There are obviously many others as well...:) Chris H Linux Studio Canada