"Carlos E. R." <robin1.listas@tiscali.es> [3 May 2003 02:20:37 +0200]:
Ok, I'll do it, tomorrow if I don't forget. I hope that web site works better then reports to feedback by email. :-} Perhaps my previous bug reports got lost amongst spam.
They don't work better, as all reports, be it mail or via web site, are fed to the same trouble ticket system. There is only a limited number of people that sort through all those reports, weed out spam, hate mail and other unusable things and then take the use- and or meaningful ones and make bug reports or enhancement requests from them. Given that sometimes hundred reports come in per day, it takes long to work through that pile. So some reports get fed into the internal bug tracking system without giving notice back to the reporter. This isn't really satisfying, both for those that report and those that handle feedback and we're trying to improve that, but it's the current state of matters. Philipp -- Philipp Thomas work: pthomas@suse.de Development, SuSE Linux AG private: philipp.thomas@t-link.de