Hi Jonathan, I'm not so stupid to tell these butt head Dell or whatever technicians that I'm running Linux on their precious OEM products. When they ask me over the phone to troubleshoot the system my answer is "It's just not working" or "It's giving DSOD after every reboot". When I have to send them the system back for part replacement I generally simulate physical HD failure so they wouldn't know what it was running. I've done this three times already. Kill the enemy by his own weapon. On Wednesday 18 July 2001 09:52 pm, Jonathan Drews wrote:
On Wednesday 18 July 2001 10:45 pm, you wrote:
Woah. I can't believe that. I've never run into more than maybe 1 or 2 techs that weren't pleasant at Dell (and I've probably talked to Dell Technical Support upwards of 40-50 times). I'm curious, in your own experience, did they give you a hard time often.
I have a defective CDROM drive and tried to get Dell to replace it. As soon as they found out I was running Linux they cut off support. The point here is that if Mr. Daniloff buys yet another laptop, this time from Dell, and he has defective hardware, he is on his own. Basically, with Dell, you are screwed without a kiss.
My advise is that he should buy a used Laptop from a local vendor. He should find out what used models are available from that store and then write in here and ask if anyone has SuSE installed and fully functional on that particular model. If he has a hardware problem, he can return it the store. No hassles with return authorization. On the other hand, if he tries to return a defective laptop to Dell, the support people will pass him around like a cheap bottle of wine amongst hobo's.
-- MS Windows users should be covered under the Americans with Disabilities Act! --------------> Try Linux and you'll understand why <--------------