stakanov wrote:
The user contacted me yesterday alarmed saying: I just did some updates (days ago), at the end of the session I did shutdown. Now after a few days when I want to use the PC I have no network.
I am only able to give advice via the phone, so all is quite complicated, user has a very low preparation in IT, so is easily "emotionally exhausted" and even easier frustrated. Therefore, less is more when it comes to “trial and error”.
So what I did find (and do not really understand). Hardware: system is a ASUS M5A97 EVO R2.0 and has as eth a: Realtek 8111F Gigabit LAN controller Prior to the incident the card was recognized flawlessly. Manual: https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM3+/M5A97-EVO_R2.0/ E8045_M5A97_EVO_R20_V2_WEB.pdf
The system has a Wlan card and a eth card. But both seem to be out of funktion.
Can you get us more information on exactly how those interface seem to be "out of funktion" ? it would be useful to see output from "ip addr" for instance.
It is branched to a Fritzbox AVM 7490 INT. There have been no changes in the router setting. User checked for network cables. So I can virtually exclude a router problem (has been rebooted for the sake of doing it) and the router resolves as it is possible to use a smartphone via WLAN to surf.
Okay, that's good. So problem has been isolated to the upgraded machine.
The PC used networkmanager to handle the network. sudo ifup says correctly: handled by networkmanager skipping. O.K. In the network manager the connections are there, the settings correct. First observation: to my astonishment neither eth nor wlan is seen by the system
"seen by the system" ? how - lspci? in dmesg output?
How can I get a meaningful dmesg (I do not know what error to search for) as in demsg I was not able to find (better the user for me) any message of failure. When I do try to set up the card in wicked it complains about the firmware and tells me to look for further information in dmesg. So I am stuck in the moment, as I do not understand what is wrong.
What exactly does wicked say? Post the dmesg output to paste.o.o, if you can. Maybe check this article: https://medium.com/@lgobinath/no-ethernet-connection-in-ubuntu-16-04-linux-m... -- Per Jessen, Zürich (4.1°C) http://www.dns24.ch/ - your free DNS host, made in Switzerland. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org