On Thursday 05 June 2008 11:15:02 Evens Garde wrote:
Carlos E. R. wrote:
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The Tuesday 2008-06-03 at 22:47 -0400, Evens Garde wrote:
And guess what: the supporter asked me to open Internet-Exploder, connect via cable to the modem-router and tell him what was written on the screen.... That was all! Just open a browser! I could have done that with any operating system. But Telefonica insists that the Browser must be opened with Windows! ¡increíble!
I guess M$ pays quite a sum to Telefonica for this unbelievable "information"... [/rant]
Did you tell the "support" person that he or she is a complete idiot? I would have.
Would that have helped solve his problem?
Yes, of course.
His step to solving his problem of being an idiot is understanding that he is one.
I had this problem with ticali in the uk. Their support is totally windoze application orientated. I had appalling net speeds. I didn't get anywhere with them but eventually sent them a line speed test result and they passed me onto some "engineers". Had to pay £0.50 per min to talk to one. Told him what I was running and he said that they didn't know if their system would work with it. I explained that internet protocols are standardised and well documented etc. He found that acceptable and reported that my line was congested and I was re hooked up at the exchange. You could try that approach if the same sort of service is provided what ever your problem is. :) Things did improve but were still slow. Turned out to be an ipv6 problem. Things improved dramatically after disabling that everywhere but dns still seems slow. Seems that some enterprising trackers some where had found a way of fooling the auto dns server detection in my router. That cured that problem until some time later I found that the server I entered had been changed - not by me. New router needed. Recently I found that I get server not found errors that go away if I hit refresh. Oh no I thought but that's been fixed by a router firmware upgrade. John -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org