On Sat, 2012-10-06 at 12:42 -0500, Christofer C. Bell wrote:
On Fri, Sep 28, 2012 at 5:57 PM, Mark Misulich <munguanaweza@gmail.com> wrote:
In the meantime, since I last posted on this, I am having a similar problem at a second hotel. I wrote their customer service, and the head IT guy from the hotel chain replied by email. He replied:
"Please contact me at the number below when you arrive so we can ensure that your Linux machine is whitelisted (bypassed) for the duration of your stay.
Lastly, would you mind sharing the Internet Web Browser you use and your version of Linux?"
Naturally, I was curious as to why this was happening, so I wrote back and asked that question. His reply:
"Our gateway is provided by AT&T Wi-Fi Services; we generally do not have any issues with Linux machines being forced to re-authenticate before the specified duration.
The best way to resolve this is to contact me the next time you get onsite, so we can monitor the gateway to see if, why and how it may drop your Network Interface Card’s Media Access Control (MAC) address."
While I'm afraid I don't have an answer to your issue, I'm curious where this hotel is, or at least which chain it is. I'm floored that you've been able to get such helpful feedback from a hotel for your Linux connectivity issue! That's a place I'd like to take my business!
-- Chris
Hi Chris, This particular hotel that where I had the connectivity issue is the Salt Lake City Downtown Hilton. However, the head of IT that responded to me is over all Hiltons nationwide. It might be hard for me to get in touch with him, as I usually arrive in Salt Lake City late in the evening, and leave at 4:40am. I expect he works normal 8-5 hours. But, maybe something will work out eventually if I get a day there in between travels. The original hotel where I had the problem that occasioned the start of this thread was the Westin in downtown Indianapolis. I travel all over the world for work, and these are the only two hotels where I have a problem connecting. It seems to be something in their wireless setup that is causing a problem if the operating system isn't Windows. Neither the Hilton's nor the Westin's phone-call technical support could help me, as they only support Mac & Windows. I am hoping to gain enough knowledge of what is going on by dealing with the Hilton IT guy that I can apply it to the issue with the Westin the next time that I am there,too. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org