Michael Perry wrote:
Quoting Bill C Riemers on Thu, Jun 03, 1999 at 12:28:49AM -0400:
Jerry Lynn Kreps wrote:
unrealistic to expect it (and the SuSE staff) to do so. If you are willing to pay big $$$ SuSE can offer that kind of service, though. That is how SuSE makes money. It would surprise me if the CD sales did anything more than break even.
Where in the world did you get that idea? I inquired with there technical staff. SuSE offers absolutely no paid support. If they did it would make my life much easier, because companies like AT&T have lots of money to throw around. It is much less hassle, than trying to assign problems to one of my own team. They do have a partner that offers support service. But the service is VANILLA service, having nothing to do with SuSE. And from my brief talk with them, I concluded their partner knows very little about SuSE, and they have no mechanism in place to feed back changes and fixes into the SuSE distribution.
Bill
Please consider www.linuxcare.com for paid technical support. I only
This is an example of what I consider VANILLA support. I'm certain your support services are good. And your pricing structure looks very inexpensive. But there is a significant difference between hiring consultants, on a per incident basis, and supporting a distribution. For example, one of the outstanding problems with the SuSE 6.1 distribution is it CORE dumps whenever I try to link some of my shared C++ libraries. I know the way to avoid the problem. Install the latest version of EGCS binaries from the Slackware distribution. Walla, no more core dumps. But solution won't help others when we release the same libraries open source. And it is very dissatisfying to know each time any of do a SuSE upgrade, we have to then replace broken pieces. In the past, we've paid companies like Netscape to fix bugs, even though we already knew exactly how to fix them ourselves. RedHat is about the only Unix distribution that will actually fix the BUGS for free. SuSE seems not to care about bug reports. And even if you offer them a pile of money they still don't seem to care. This difference is one of the reasons why AT&T is now spending an ungodly amount of money Y2K certifying RedHat for internal use, while SuSE was instead simply classified as out of scope, and we aren't suppose to run mission critical applications under it. Bill -- To get out of this list, please send email to majordomo@suse.com with this text in its body: unsubscribe suse-linux-e Check out the SuSE-FAQ at <A HREF="http://www.suse.com/Support/Doku/FAQ/"><A HREF="http://www.suse.com/Support/Doku/FAQ/</A">http://www.suse.com/Support/Doku/FAQ/</A</A>> and the archive at <A HREF="http://www.suse.com/Mailinglists/suse-linux-e/index.html"><A HREF="http://www.suse.com/Mailinglists/suse-linux-e/index.html</A">http://www.suse.com/Mailinglists/suse-linux-e/index.html</A</A>>