On Thu, Oct 18, 2001 at 02:24:33PM +1300, Volker Kuhlmann wrote:
Well, all can say is that if I was part of the QA department of the IT organisation that employs me and a system of ours went out the door with a broken help function then .. well I don't think I would be expecting any end of year bonuses (at the very least).
Lenz won't thank you for that.
Lenz's contributions to this list are greatly appreciated. But as a professional himself perhaps he may also realise This was a very bad mistake.
Anyone can make mistakes. Mine was to say SuSE didn't announce the fix publicly. Well they don't have a mailing list to announce non-security-related updates, but they did so on http://www.suse.de/de/support/download/updates/72_i386.html on 03 Aug 2001, although the reason for that was security-related.
It's standard practice to check for updates before asking about something which doesn't work. I'm sure SuSE mentions this somewhere on the instructions for newbies which come with every box. Perhaps you should do some QA of your own as well?
Volker
Here we go again. Some people just have to knee-jerk at the slightest criticism of SuSE. I stand by what I say. I am sorry to have to tell you that while everyone does make mistakes as a customer and long-term supporter (and admirer) of SuSE distributions I am free to make what I believe is a valid criticism. I repeat an out-of-the box system with a broken help system is not acceptable. This is one of the functions of a system that should *not* get out of the door unless it is in tip-top order. We are not talking about esoteric bugs here. This is about the first stop for newies. You do no service to SuSE or to it's customers by not realising that this kind of critique may *help* them improve. This list of all the ones I am on is the one where everyone loves Microsoft bashing to the point where it becomes boring. This is a pointless exercise since it is largely preaching to the converted. It would be better that the writers point out, sometimes forcibly, what SuSE do wrong so that they don't make the same mistakes again. Think on it. A newbie installs *his/her* system and find a help system that tells him he/she doesn't have permission to access it. Come on man, what kind of first impression is that ? -- Regards Cliff