On Fri, 2005-01-14 at 16:08 -0500, James Knott wrote:
Well, if someone's going to "go there," I'll point out (as of the last time I called) that Microsoft charges $100 per support call for "home" products, and $200 per call for "business" products. This is over and above the cost of having a legally-licensed product. (OP is correct: with an OEM license, you can't even make the call. Also, at my company's size, the license is almost free; my point is only that support isn't included in the purchase price.) Over the years, I've called 4 times. They've solved my problem 2 out of those 4 times. In all 4 cases, they were as "professional" as I would have expected. YMMV.
Lucky you. I get charged 390euros+vat by Microsoft for windows 2k server support per question, not hour. Josephine