On Sat, Apr 5, 2008 at 10:06 AM, Richard Creighton <ricreig@gmail.com> wrote:
Often, I found the report closed, and only got action after I reopened it.
Yes, that works. How may people thing that having someone from opensuse CLOSE it means "get lost"? I suspect quite a few.
Some, after reopening got worked on and had long chains of interaction. Unfortunately few were resolved, but they were closed. Finally many bugs, including many of mine were closed as 'insufficient resources' or 'resources not allocated to debug this' or in some cases, obtuse 'promises' to look into it in "the next release".
Well at least that was honest. If the bug is rare enough and hard enough to reproduce, it is by definition not a show stopper, and can be avoided, will/may be fixed by future releases, then good resource allocation dictates you walk away. Patient: "Doctor, it hurts when I do this". Doctor: "Don't do that". I am not aware of a single piece of software that is bug free. Yes, your system got hozed. But realistically, how many people are going to be desperately trying to repair a system that A) wasn't broken, and B) had other OS version installed, and C) was undergoing dangerous maintenance on a system without disconnecting things you don't want touched? I don't like it when my bugs get ignored either, but I report them anyway because (presumably) they will forward them upstream to the package maintainer, or when work is started on that package for the next releas they will search the bug database and attempt to fix them all. Just don't let them close them, and don't fail to respond with the documentation they need. -- ----------JSA--------- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org