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On Wed, Jun 24, 1998 at 03:46:27PM -0600, tanc@cuug.ab.ca wrote:
I have been using S.u.S.E. Linux since 5.1 and I have been very happy with it. I don't know that much about the manual because I hate to read manuals unless I ultimately have to do that. But when I do read it, I find it very informative.
Generally, I agree with that. But, a big part of the "value added" proposition that SuSE is selling with the "official" distro is the (much touted) manual. If it's part of what I'm paying the $50 for it ought to provide value.
One thing that I have gotten used to with any Liinux distribution is: don't expect any technical support from the vendor.
See my comments above re value added.
It is also when I have to dig around the system that I leant most. If you think S.u.S.E. is bad, try Red Hat and you will appreciate how good S.u.S.E. is.
Once again, I agree. I've never tried Red Hat, but SuSE isn't so opaque that you can't get back to basics if the automagic feature doesn't work. Did that with PPP and printing too (with big time help from this list).
On Wed, 24 Jun 1998, Howard Arons wrote:
NOT true, in my (limited, newbie) experience. The manual really pertains, at least in part, to versions older that 5.2. Of equal concern is the quality of the German -> English translation. Sometimes it's just funny but clear, but other times there's no hope of getting the meaning intended.
Technical support is poor to nonexistent, except for the folks (SuSE and others) on this list. Phone support isn't toll free (in the US) and is only available on Tue and Fri. E-mail support has not worked for me 2 out of 2 times.
Howard Arons
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