On 12/06/18 01:19, Simon Becherer wrote:
Hi,
i read the most of this mailing-list "changes going forward". but still, i have no idea where to asked my questions, maybe my english is to bad, maybe there where no clear enough explanation i understand, maybe i have not 100% read this.
could anybody make this clear for me, i do not like to waste other peoples time and i am willing to try to use the correct mailing-list:
lets make some example's:
(some real problems at the moment:)
1) question: a (this) package has a problem: gcad3d2.352+git20170420.b5668e9-1.1.rpm -- i asked this on this list what to do. because no answer, so maybe wrong list, but i do not know. meanwhile i have contacted upstream and packer and got responds from both, so i think problem will be in future fixed. but, where to asked if i do something wrong with installation or if it IS a package problem? - here I found by myself out it IS not a local installation problem, its a package problem., but after receive infos from packer, its not a package but a upstream problem. but often i do NOT find this out by myself so, where to ask?
Once you are reasonably sure in this case that its not a local problem the best approach is to contact the openSUSE maintainer through bugzilla they can then determine if its an openSUSE or upstream issue, then if your happy to you can create an upstream bug report if not its the maintainers job to do it.
2) question "how did virt-manager shut down guests if the host will be shut down, will it kill the guests, or will it send the power-down event (and of course if the os in guest reacts) go down normal and if it is like this where could i set the waiting time before killing guest (if need to long to shut down guest os normal) and if it normally kills, how to write a script if host kills guests when shutdown, and stop shutdown, send power down to guest, wait some time, and continue with host shutdown????? (because i think at my local installation time is to short or i reconfigured something it will only kill)
here you could as opensuse-support@o.o or try the virt-manager mailing list or irc channel (I found both in 2 seconds on there home page). That is because this is mostly a question about how an upstream project works.
3) after a update tumbleweed "dup" something will not work as before, question: is this known, (because i am not able to debug some stuff by myselfe, i am only user) should i provide more info, and IF, how do i provide more info SOMETIMES i am not able to bring such problems to a POINT to "name" it in therms of a seach sting for the problem to use search engines. telling me: search in bugzilla will therefore not help me.
have your best shot at searching bugzilla quickly, if you find nothing its not a problem, report the issue against the broken package as you type the bug title bugzilla will give you hints towards what could be another similar issue. If you don't see anything there then create the issue. Should the issue be a duplicate it takes 5 seconds for the maintainer to mark it as such and you haven't wasted anyones time.
i feel for me all 3 questions are support questions, because I need "support@" to go further. but the third should maybe go to tumbleweed="factory@" or are this all general questions and should be asked (at "opensuse@"
Rather then looking at it as you need help / support for all these issues, instead consider that in the case of 1 and 3, something is likely broken and its probably not your fault as such its likely a bug and therefore the bugtracker is the best place for it. If a bug is in an openSUSE distribution you can always report it in our bugtracker, part of the maintainers job is to work out if bug reports should be in our bugtracker or someone elses. If your almost certain that the bug is an upstream (gnome / firefox etc) bug not caused by openSUSE you can also choose to raise the bug with them but no one should get grumpy at you for raising a bug in openSUSE. #2 is much more you looking for help, so opensuse-support@ would be the correct place within the openSUSE project to get support but given you have a specific virt-manager issue you might also want to look for help there. Similar principle if you need help configuring / setting up any other thing. The factory@ mailing list is designed for discussing general openSUSE development so in most cases unless you are talking about adding a new package or removing a no longer working package issues that only effect a single package. For now the project is saying the official place to ask your support questions is opensuse-support@, but as has been said we've said nothing about the future of the opensuse@ list, so no one is going to get grumpy or tell you otherwise if you continue to use it for discussing whatever things you have been discussing over the last years (personally I only rejoined this list when I became a member of the board, I was subscribed several years ago but didn't have time for its traffic and was happy helping with support on irc).
it would be very fine, if this would be made clear for me. and maybe write what group of questions (with examples) should go to what list.
... writing "support" questions should go to support@ is not helpful, because ALL software-hardware-questions need in some way some support (in (my) german translation) to fix.
regards,
simoN
I hope that answer helps to clarify things for you Cheers, the other Simon -- Simon Lees (Simotek) http://simotek.net Emergency Update Team keybase.io/simotek SUSE Linux Adelaide Australia, UTC+10:30 GPG Fingerprint: 5B87 DB9D 88DC F606 E489 CEC5 0922 C246 02F0 014B