8.0 and Alcatel

Hi all, I went to SuSE's support page and followed all the instructions for installing my Alcatel Speedtouch USB modem. However, after completing the install, it still doesn't work. I am a total newbie to linux yet i connect to the internet via my modem as i have ADSL. Please can anyone help me install this with a step by step guide that a newbie can understand? SuSE have refused to offer me any tech support on this despite being told on the phone that i could get tech support on this issue before i bought it. :( Many thanks Darren