If SuSE is like other distributions, they serve up mail lists like this to make users available to other users and stem the tide of needed employee support. IE. they don't pay Ben or Lenz to roam this list. SuSE is 1st a business and profit is what business is looking for. So a happy medium between the corporate bucks and the single user is what is available. Red Hat went after corporate America and departed from some things I found important, so I tried SuSE and have liked the distro. Best Regards On Mon, 8 Jan 2001, Samy Elashmawy wrote:
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I agree... SuSE seems to be giving the impression (to me at least) that what they really care about is the big boys. Us small fry don't count. If you read the SuSE manual, it seems more and more that only the bare minimum of support is free... anything else, well of course they'd be happy to help you set up for a fee or contract :(
Monte , I think you hit the nial on the head , especialy after there last price hike , and now thaat you mention it the contracts/cunsulting bit. Did you get that big four page fold out marketing gig for there consulting stuff ?
I am REALY GLAD that this mailing list is still hetre and free , and I was some what consoled in that the pro version comes with a longer tech suport plan , although that is looking less usable as most calls come out side the install issues or are considered advanced calls. As long as the hardware is connected and there is some basic usability then it is installed and 3every thing elsce comes outside the scope of the teck suport supplied with the off the shelf box.
This issue in regards to printer problems with an epson 1160 printer realy pissed me off , and realy shows one of the mian weaknesses in linux and distros in genereral. The hardware suport for printers and newer hardware realy has to be there and bee working right out the box if they realy want to compete with M$. especily for newer users who arent going to spend several hourrs tracking down docs , editing and re editing configuration files and recompileing GS and other stuff to get a printer to work. My last venture to the suported printer was way out of date , especialy regarding newer printers. I mean not all of us are still using laser jet II right now.
I think it is starting to show, too, at least here on this list. Think about it, if you have been following this list for a while (year or so). The traffic volume seems to definitely dropped, and it seems like it coincided w/ the release of 7.0 'Personal' and 'Professional', the subsequent price hike, and the interminable delay betwn announcement of 7.0, release, release stateside, and the release of the 'free' version. The argument has been made that SuSE as a company has the right to make money off the software before they 'give' it away. True, but not even RedHat milks things this much.
I got fed up and went and dinked w/ a bunch of other distros when 7.0 took so long to get to the states, and Debian has just about sucked me in ;). SuSE's high overall quality is nice, and I came back for a bit here to see if maybe I had been incorrect in my perceptions... maybe not. YMMV.
I really hope that 7.1 marks the turnaround, or at least course correction of SuSE as a distro, or they will have truly earned the moniker of the 'RedHat of Europe'.
Monte
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