The Tuesday 2005-01-11 at 19:22 -0500, Bruce Marshall wrote:
On Tuesday 11 January 2005 06:39 pm, Josephine wrote:
On Wed, 2005-01-12 at 00:09 +0100, Carlos E. R. wrote:
Excuse me... but if I'm able to do it here, on list, and I'm not paid for it, so can they. The same goes for many co-listers here.
Wrong. Suse's tech support should take care of enterprise products, cause there's where the money comes from and this helps them issue another version of your Prof edition for free (as long as there is minimum free ftp install, yes, suse is still free; as long as updates are free, yes, suse prof is free).
Excuse me but *only* people who pay for SuSE Pro are offered the help.
Correct also.
So you're saying that if SuSE *says* it is going to give you 90 days of install support when you purchase 9.2 Pro, that they then don't have to provide it???
It is part of the "contract". If the box costs money for the purchaser, and it says that support is included for so much time, and with such conditions, that is contractually binding. -- Cheers, Carlos Robinson