On Sun, Jan 13, Jon Pennington wrote:
On Sun, 2002-01-13 at 09:43, Steven Hatfield wrote:
The support staff knows Linux. I called them up with a problem once, and the level 1 support person was having me run ifconfig, look at /etc/hosts and /etc/resolv.conf, trying to track down a connection issue.. it was pretty amazing that they even knew these configuration files exist.
Color me flabberghasted. :D
Well, I use them now as well, and am reasonably happy with the service. I wouldn't actually say the support staff "knows" linux. Times I've had to call, (which was only because I IpTabled myself out of the router -- idiot) the service people were friendly and sympathetic, but with NO experience of *nix. The fellows I talked to tried their best, and actually took notes from what I said I was trying out (ifconfig, route and friends), but actually told me that their boss was giving them dirty looks for trying to "support" one of those Linux people. Their manual, interestingly enough has sections on UNIX installations, which basically back out of it all by saying that typical *nix users are smarter about all this stuff, and should make it all come out fine by setting up their own flavor of DHCP. If you know of genuinely *nix-savvy tech support folks there, could you mention names? I'd ask for them by name at need, and send kudos-type emails to their managers commending them for their Linux expertise. Cheers. Michael -- Michael Fischer Happiness is a config option. michael@visv.net Recompile and be happy.