-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 The Friday 2008-05-09 at 00:17 +0200, Philipp Thomas wrote:
On Thu, 8 May 2008 12:46:44 +0200 (CEST), Carlos E. R. wrote:
You do not need to evaluate employee perfomance. You simply look at the ticket lenght statistics, and if it is longer than what the support contract specifies, you go and search the long tickets, those that are opened for three months, have a brief look at them, and close them directly.
.Strictly speaking, even this would require negotiation with works council
I suppose it depends on your legislation. Here, I have done it more than once: we didn't evaluate employees, we simple removed tickets fast, as a team. It's a team job, after all: the one responsible is the team boss, if any. - -- Cheers, Carlos E. R. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.4-svn0 (GNU/Linux) iD8DBQFII5h1tTMYHG2NR9URAlUDAJ45R7mT/DnKfO5KiJdyt7aKUj/3YACcDPuc EI8CHQkTcNUaiY6BpCRE62s= =PVdA -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org