On Wednesday, December 07, 2011 02:00:33 PM C wrote:
On Wed, Dec 7, 2011 at 13:46, Anton Aylward <opensuse@antonaylward.com> wrote:
In other lists I'm on people are complaining that people join to ask questions the answers to which are in the documentation - quite clearly - and also in many articles on the 'Net, but fail to bother and use the list as a crutch.
Sometimes it's dumbing down, sometimes it's zero search skills...
I can't count the number of times I've been stumped by an openSUSE issue on one of my machines, searched and found nothing useful, started drafting an email... and in the process of drafting the email stumbled on a different way of restating my problem... searched on that, and lo and behold, there was the answer in the docs. That's kept me from sending many silly question emails.. not all though :-P
The info was there, but finding it was a case of knowing what to look for. If you don't know the problem, you can't look it up - this doesn't excuse the lazy, but... in way too many cases, the real root issue of the silly questions that have simple well documented answers is that the people looking for the answer don't know how to find it.
The frightening this about the "Help Desk" stories is they are true.
Haha, yes. One of my first post-University jobs was manning a help desk. The stories about people complaining about the dust jacket on their mouse (the plastic bag it was shipped in) making it hard to use the mouse are true.
C. O jeez. You mean like how I only just discovered that Bonjour/ZeroConf is called Avahi in Linux? lol! -- Roger Luedecke openSUSE Ambassador Ind. Repairs and Consulting **Looking for a C++ etc. mentor*** -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org