Thomas Schraitle wrote:
Hi,
On Dienstag 05 Februar 2008, Aaron Kulkis wrote:
[...] Writing this documentation is all very good, and commendable on your part, Tom.
However..if the new user DOESN'T KNOW IT EXISTS, then it is almost as bad as not even existing.
It needs to be not only "findable" to the new user -- it *MUST* be presented in a way that the new user CANNOT HELP BUT TO SEE THAT IT IS THERE.
Well, that's not our part, I'm sorry. We only write it.
Maybe not YOUR part, tom, but yes, it IS SuSE's part. If they're going to pay you to write documentation for new users, and then not work out a mechanism for new users to be (actively) notified the that documentation exists, then SuSe is *FAILING* the new user.
By the way: Did you know, the HTML documentation is accessible from the SUSE help center? :)
Personally, I went through several releases before discovering it. This may be because I had years of unix user and administration experienced beforehand, and didn't look as hard...or that, quite frankly, it's not presented very effectively to the new user -- a transitory mention on the screen during the middle of an installation -- most people don't wait around breathlessly watching these things -- if it's going to be 45-90 minutes before the installer needs any more input, most people go do something else -- like go to the store, or eat dinner or something. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org