Hi, On Wednesday 12 January 2005 02:52, Bill Wisse wrote:
On Tuesday 11 January 2005 10:43, Josephine wrote:
SuSE prof. has a limited installation support. It a community version and not suitable for corporate use, where real suport is. If you want to get in touch with tech support, i sugest you use the phone, and not mail.
Well that is easier said then done. I don't know where you live but when I want to do that it costs me $4.20 a minute. Anyway the suggestion from SUSE is to do it through email ( see support)
Afterall, you have to imagine they receive thousand of emails every day and it might be quite stressing to sort out everything *and* remeber every user's problems.
Sorry to say but you are absolutely wrong Support is offered and there for should be given, regardless how many requests come in. That is SuSE's problem not the one who send the email. And if they can't handle that it should be withdrawn.
Right. There is no problem with dealing with many e-mail based support requests. That's what we have a ticket system for. And like you pointed out: more often than not (i really depends on the issue at hand) we prefer being contacted by e-mail rather than by phone. Peaks in e-mail volume are easier to handle than peaks in phone volume. Also: whenever we need to have a look at some log files, phone isn't the best way of communication anyway. Greetings from Bremen hartmt