On Tuesday 11 January 2005 10:43, Josephine wrote:
SuSE prof. has a limited installation support. It a community version and not suitable for corporate use, where real suport is. If you want to get in touch with tech support, i sugest you use the phone, and not mail.
Well that is easier said then done. I don't know where you live but when I want to do that it costs me $4.20 a minute. Anyway the suggestion from SUSE is to do it through email ( see support)
Afterall, you have to imagine they receive thousand of emails every day and it might be quite stressing to sort out everything *and* remeber every user's problems.
Sorry to say but you are absolutely wrong Support is offered and there for should be given, regardless how many requests come in. That is SuSE's problem not the one who send the email. And if they can't handle that it should be withdrawn. -- Greetings from /bill at 169 west , 19 south. Disclaimer: Any errors in spelling, tact, or fact are transmission errors."