James Mohr wrote:
On Tuesday 11 January 2005 22:36, Brad Bourn wrote:
SuSE isn't alone. <rant>
it seems almost all first level support is to find something to suggest, and get you off the phone as fast a possible, as if it is a game to see how many times you can get a person to call/write/type/talk back and never actually go to any depth or listen to the customer. Maybe I'm biased in that I have a higher level of skill than the average customer, however, I would thing SuSE users on average have said skill.
</rant>
I feel that I too "have a higher level of skill than the average customer" and I would also think that Linux users in general have a high skill level. That's part of my frustration. I want Linux to succeed, but it cannot if companies like Suse/Novell cannot provide support that is any better than Microsoft.
1) MS charges far more than any Linux company for the retail version. 2) Try getting support from MS, if you didn't buy the retail version. If Windows came with an OEM copy, you're supposed to get support from the computer vendor.