On 15/10/2018 19:48, Bernhard Voelker wrote:
A valid point of view; still, I prefer it differently:
a) when the reporter of a problem takes some time to describe the problem, then many of the problems are gone before sending. E.g. the description of your printer problem may have started with: "Printing failed, I double-checked the cables, errr ... forget about it" ;-)
b) I want to fight the "XXX doesn't work - help me" attitude. People should take their time to report bugs, and not expecting the people being asked to spend more time on the issue. There's a reason why there are a lot of "how to report bugs" pages.
https://www.chiark.greenend.org.uk/~sgtatham/bugs.html https://www.mediawiki.org/wiki/How_to_report_a_bug ...
A common requirement is "be precise".
Ah well now. That is not an alternative, that's a wholly different point... but it's one I definitely agree with. I'd put it after "don't ask first, Google it first, then ask", though. :-) -- Liam Proven - Technical Writer, SUSE Linux s.r.o. Corso II, Křižíkova 148/34, 186-00 Praha 8 - Karlín, Czechia Email: lproven@suse.com - Office telephone: +420 284 241 084 -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org