On Tue, Jan 11, 2005 at 08:28:49PM +0100, James Mohr wrote:
Hi all!
<rant> Is it just me or has SuSE support gone down the toilet. I paid real money for 9.2 and have spent the last several weeks trying to get it installed, but it keeps hanging at the point just before it should be installing the software. Although I have bought every even numbered versions since 8.0, this is the first time I have had to open a support call.
I have NEVER had that. The support people seemed very nice to me. Not that I've ever needed them for a serious problem. I RTFM and the web site before installing my first time. I've mailed them before for things though and gotten a responce every time and they were happy to answer my question even though it had nothing to do with the install, or the software technically, and I still got my answeres within 12 hour.
I opened up a support request and each time I reply to what SuSE support tells me to do, it is as if they did not read the whole message, let alone the rest of the problem history. So, they end up picking out one minor issue (such as one of 10 messages) and make some comment or suggestion about that. In essence, despite having paid for the software, I am no where near getting it installed. Had anyone else had the same bad experience with SuSE support? </rant>
Try wording it better. Don't make the email long, make it a description of the probelsm exactly. Not a long life story, they get paid to help you with software, not your emotional troubles.
Regards,
jimmo -- --------------------------------------- "Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are." -- John Wooden --------------------------------------- Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info --------------------------------------- NOTE: All messages sent to me in response to my posts to newsgroups or forums are subject to reposting.
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