Vojtěch Zeisek wrote:
Dne pondělí 17. dubna 2023 9:18:57 CEST, Per Jessen napsal(a):
Vojtěch Zeisek wrote:
Dne neděle 16. dubna 2023 13:04:55 CEST, Per Jessen napsal(a):
For starters, there will be 700-800 members who will all need to set up their systems for such a new feature. This will no doubt require some hand-holding, never mind how well it is described on that wiki page
I'd guess this should be solvable "in standard way", i.e. ML, fora, IRC, ...
Many people look at this slightly differently. When they have been issued an account and some credentials, they often feel entitled to help. Equally often, problems are perceived to be caused by whoever provided the account and credentials.
Well, might be, but still I'd say "standard" existing support is enough, regardless anyone's perceptions.
In principle you are 100% right, in practice someone has to explain how those perceptions are wrong, and tell someone seeking support to go elsewhere, in a nice & polite way.
Yes, probably. I suspect the issue would be - today, the vast majority of our members don't have an account - with email suddenly requiring an account, everybody will want one. Today, we already have one or two account support requests, per week.
Hmmm... An account You need practically for everything, don't You? Bugzilla, OBS, fora, wiki, getting @opensuse.org alias,
I don't think an account is needed for the alias, but I have just now realised that I actually don't know.
Today it isn't so important - a compromised account might give someone access to bugzilla, but not much else. A compromised email account can cause our mailserver to be blacklisted, thus affecting everyone.
True. This most be already solved thousand times.
1017 to be precise :-) The rate limiting is easily done with a postfix policy daemon. My main issue is - I'm a professional, I do this sort of thing for a living. -- Per Jessen, Zürich (13.0°C) Member, openSUSE Heroes (2016 - present) We're hiring - https://en.opensuse.org/openSUSE:Heroes