-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 James Knott wrote:
What support or costs would they incurr, if a customer uses DynDNS? They are not providing any service. All DynDNS provides is a host name, mapped to an IP address. Other than advising them of a new IP, what related traffic is there?
Customer support is the main problem. While DynDNS associates a host name with a dynamic IP address, and there is a little more to this than just allowing this to occur. Most people do not associate their machine or network in this way just for cosmetic effect, and saying you support it can be interpreted as implying support for configuring how it is used. Often things are allowed mainly because the cost of disallowing them outweigh any benefits realised by such disallowment (and occasionally enterprising marketing types will include these as beneficial features which creates other issues). The last time I looked most ISPs are commercial organisations and not charities; and Customer support personnel cost money (though peanuts and monkeys does seem come to mind here for some reason :-) ). If you ever worked on the user support and user support management side you will know that you quickly learn the need to define what you are prepared to offer assistance for. Otherwise the user community that requires support for services they are paying for or the organisation has agreed to supply effectively get disadvantaged by those who require help for services that the organisation is not being paid for (or prepared to actively support use of) and there is a risk support services can become overwhelmed by non-core support requests. Also the more things you support the higher any related training costs become and the more likely those who get that training move on to other organisations unless you give the trained individuals financial incentive to stay. So it tends to be the norm to keep first line support options to as little as viable in the commercial sector. Support is *not* the same as allowed usage. As an aside, for open source projects this kind of support economics makes support at best problematic as the motives for the individuals participating are rarely purely financial and the difference between those who use and those contribute are more than a little blurred. - -- ============================================================================== I have always wished that my computer would be as easy to use as my telephone. My wish has come true. I no longer know how to use my telephone. Bjarne Stroustrup ============================================================================== -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.9 (GNU/Linux) Comment: Using GnuPG with SUSE - http://enigmail.mozdev.org/ iEYEARECAAYFAkpyvt4ACgkQasN0sSnLmgIc9gCbBGkS2G9gNZ1iwYFZyXZbcK1W G5YAnjCNwpsqJJL/zWI2IFNM2X5+2Obl =0HoS -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org