Well, all can say is that if I was part of the QA department of the IT organisation that employs me and a system of ours went out the door with a broken help function then .. well I don't think I would be expecting any end of year bonuses (at the very least).
Lenz won't thank you for that. Anyone can make mistakes. Mine was to say SuSE didn't announce the fix publicly. Well they don't have a mailing list to announce non-security-related updates, but they did so on http://www.suse.de/de/support/download/updates/72_i386.html on 03 Aug 2001, although the reason for that was security-related. It's standard practice to check for updates before asking about something which doesn't work. I'm sure SuSE mentions this somewhere on the instructions for newbies which come with every box. Perhaps you should do some QA of your own as well? Volker