On Wednesday 12 Jan 2005 13:16, Carlos E. R. wrote:
No, what he asked for is that the support personnel read his emails fully, and the track report, before answering to a minor issue instead of the big problem he was asking about. Check his first email: |> I opened up a support request and each time I reply to what SuSE |> support tells me to do, it is as if they did not read the whole |> message, let alone the rest of the problem history. So, they end up |> picking out one minor issue (such as one of 10 messages) and make some |> comment or suggestion about that. In essence, despite having paid for |> the software, I am no where near getting it installed. Had anyone else |> had the same bad experience with SuSE support?
Er, no. He has interpreted the replies as showing that Support has not read the whole message ("it is as if"). Maybe they haven't. On the other hand, maybe they have, and are picking out various"minor issues" in an attempt to get some sort of handle on the big problem. We don't really know, and on this basis it's not really fair to slag off Support. As I and others have pointed out, this may be some quite subtle problem which is not susceptible to a simple reply. -- Pob hwyl / Best wishes Kevin Donnelly www.kyfieithu.co.uk - Meddalwedd Rhydd yn Gymraeg www.cymrux.org.uk - Linux Cymraeg ar un CD!