[opensuse-support] Losing network and stop jobs
I have been having two seemingly related problems with openSUSE TumbleWeed on my HP Envy x360 laptop, using Plasma with NetworkManager. At seemingly random intervals my network connection will suddenly stop working. It still shows that it is connected, but the data transfer rate drops to zero. I can't even ping. I can disconnect from the network, but if I try to reconnect, Plasma freezes. If I try to reconnect through SystemSettings, SystemSettings freezes. This happens both with my WiFi and with two different USB ethernet ports. If I try to switch in YaST to wicked it doesn't help. If I try to restart NewtorkManager services it doesn't help. If I try to shut down or restart the computer after this, the shutdown or restart hangs. If I look at the command line output, I get a bunch of "waiting for stop jobs" messages. The stop jobs have a timeout, but when the timeout finishes the time limit just extends for those jobs and more stop jobs get added. I have waited over an hour with no shutdown occurring. This does not happen if I shutdown or restart before the network issue occurs, the shutdown takes less than a second. I have no idea how to begin debugging this. I have looked at the logs but nothing pops out as being an obvious issue. Any suggestions? -- To unsubscribe, e-mail: opensuse-support+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-support+owner@opensuse.org
On jeudi, 11 octobre 2018 17.16:33 h CEST Todd Rme wrote:
I have been having two seemingly related problems with openSUSE TumbleWeed on my HP Envy x360 laptop, using Plasma with NetworkManager.
At seemingly random intervals my network connection will suddenly stop working. It still shows that it is connected, but the data transfer rate drops to zero. I can't even ping. I can disconnect from the network, but if I try to reconnect, Plasma freezes. If I try to reconnect through SystemSettings, SystemSettings freezes. This happens both with my WiFi and with two different USB ethernet ports. If I try to switch in YaST to wicked it doesn't help. If I try to restart NewtorkManager services it doesn't help.
If I try to shut down or restart the computer after this, the shutdown or restart hangs. If I look at the command line output, I get a bunch of "waiting for stop jobs" messages. The stop jobs have a timeout, but when the timeout finishes the time limit just extends for those jobs and more stop jobs get added. I have waited over an hour with no shutdown occurring. This does not happen if I shutdown or restart before the network issue occurs, the shutdown takes less than a second.
I have no idea how to begin debugging this. I have looked at the logs but nothing pops out as being an obvious issue. Any suggestions?
Hi Todd, I would of course check any message (warning, error, crash) in dmesg outpout. If you want to cross check when a trouble appear in a kind of human outpout you can use dmesg --human --color While we are talking with hardware failure, check if there's any bios update for your laptop model on hp website. The next suspect I would also verify is the ntpd process if your computer is still using it. When the network is not available this one is know to behave strangely. I'm using now from a long time (2 years) the excellent systemd-timesyncd you can adjust the configuration to your need /etc/systemd/timesyncd.conf -- Bruno Friedmann Ioda-Net Sàrl www.ioda-net.ch Bareos Partner, openSUSE Member, fsfe supporter GPG KEY : D5C9B751C4653227 irc: tigerfoot -- To unsubscribe, e-mail: opensuse-support+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-support+owner@opensuse.org
Thanks! Here is the full journal for the ten minutes before the problem occured (I was logging pings, and they stopped connecting sometimes between 03:23:27 and 03:26:46): Oct 13 03:20:35 linux-a5zo kernel: usb 2-2.4: reset SuperSpeed Gen 1 USB device number 3 using xhci_hcd Oct 13 03:20:36 linux-a5zo NetworkManager[3135]: <info> [1539415236.6562] device (enp0s20f0u2u4): carrier: link connected Oct 13 03:20:36 linux-a5zo kernel: r8152 2-2.4:1.0 enp0s20f0u2u4: carrier on Oct 13 03:21:44 linux-a5zo kernel: wlo1: deauthenticating from d4:6e:0e:8d:2d:14 by local choice (Reason: 3=DEAUTH_LEAVING) Oct 13 03:21:44 linux-a5zo kernel: IPv6: ADDRCONF(NETDEV_UP): wlo1: link is not ready Oct 13 03:21:44 linux-a5zo NetworkManager[3135]: <info> [1539415304.7270] device (wlo1): set-hw-addr: set MAC address to B2:D0:55:62:55:CA (scanning) Oct 13 03:21:44 linux-a5zo dhclient[2937]: receive_packet failed on wlo1: Network is down Oct 13 03:21:44 linux-a5zo NetworkManager[3135]: <info> [1539415304.7910] device (wlo1): supplicant interface state: completed -> disconnected Oct 13 03:21:44 linux-a5zo NetworkManager[3135]: <info> [1539415304.7968] device (wlo1): supplicant interface state: disconnected -> scanning Oct 13 03:21:48 linux-a5zo NetworkManager[3135]: <info> [1539415308.0348] device (wlo1): supplicant interface state: scanning -> disconnected Oct 13 03:21:48 linux-a5zo kernel: wlo1: authenticate with d4:6e:0e:8d:2d:14 Oct 13 03:21:48 linux-a5zo kernel: pcieport 0000:00:1c.0: AER: Corrected error received: 0000:00:1c.0 Oct 13 03:21:48 linux-a5zo kernel: pcieport 0000:00:1c.0: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID) Oct 13 03:21:48 linux-a5zo kernel: pcieport 0000:00:1c.0: device [8086:9d13] error status/mask=00000001/00002000 Oct 13 03:21:48 linux-a5zo kernel: pcieport 0000:00:1c.0: [ 0] Receiver Error (First) Oct 13 03:21:48 linux-a5zo kernel: pcieport 0000:00:1c.0: AER: Corrected error received: 0000:00:1c.0 Oct 13 03:21:48 linux-a5zo kernel: pcieport 0000:00:1c.0: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID) Oct 13 03:21:48 linux-a5zo kernel: pcieport 0000:00:1c.0: device [8086:9d13] error status/mask=00000001/00002000 Oct 13 03:21:48 linux-a5zo kernel: pcieport 0000:00:1c.0: [ 0] Receiver Error (First) Oct 13 03:21:48 linux-a5zo kernel: wlo1: send auth to d4:6e:0e:8d:2d:14 (try 1/3) Oct 13 03:21:48 linux-a5zo kernel: wlo1: authenticated Oct 13 03:21:48 linux-a5zo NetworkManager[3135]: <info> [1539415308.9218] device (wlo1): supplicant interface state: disconnected -> authenticating Oct 13 03:21:48 linux-a5zo kernel: wlo1: associate with d4:6e:0e:8d:2d:14 (try 1/3) Oct 13 03:21:48 linux-a5zo kernel: wlo1: RX AssocResp from d4:6e:0e:8d:2d:14 (capab=0x411 status=0 aid=1) Oct 13 03:21:48 linux-a5zo kernel: wlo1: associated Oct 13 03:21:48 linux-a5zo kernel: IPv6: ADDRCONF(NETDEV_CHANGE): wlo1: link becomes ready Oct 13 03:21:48 linux-a5zo NetworkManager[3135]: <info> [1539415308.9470] device (wlo1): supplicant interface state: authenticating -> associating Oct 13 03:21:48 linux-a5zo NetworkManager[3135]: <info> [1539415308.9480] device (wlo1): supplicant interface state: associating -> 4-way handshake Oct 13 03:21:48 linux-a5zo NetworkManager[3135]: <info> [1539415308.9520] device (wlo1): supplicant interface state: 4-way handshake -> completed Oct 13 03:22:31 linux-a5zo kernel: usb 2-2.4: reset SuperSpeed Gen 1 USB device number 3 using xhci_hcd Oct 13 03:22:32 linux-a5zo NetworkManager[3135]: <info> [1539415352.6568] device (enp0s20f0u2u4): carrier: link connected Oct 13 03:22:32 linux-a5zo kernel: r8152 2-2.4:1.0 enp0s20f0u2u4: carrier on Oct 13 03:22:40 linux-a5zo kernel: usb 2-2.4: reset SuperSpeed Gen 1 USB device number 3 using xhci_hcd Oct 13 03:22:41 linux-a5zo NetworkManager[3135]: <info> [1539415361.8728] device (enp0s20f0u2u4): carrier: link connected Oct 13 03:22:41 linux-a5zo kernel: r8152 2-2.4:1.0 enp0s20f0u2u4: carrier on Oct 13 03:28:16 linux-a5zo NetworkManager[3135]: <info> [1539415696.0447] manager: NetworkManager state is now CONNECTED_LOCAL Oct 13 03:28:16 linux-a5zo systemd[1]: Starting Network Manager Script Dispatcher Service... Oct 13 03:28:16 linux-a5zo dbus-daemon[1286]: [system] Activating via systemd: service name='org.freedesktop.nm_dispatcher' unit='dbus-org.freedesktop.nm-dispatcher.service' requested by ':1.62' (uid=0 pid=3135 comm="/usr/sbin/NetworkManager --no-daemon ") Oct 13 03:28:16 linux-a5zo systemd[1]: Started Network Manager Script Dispatcher Service. Oct 13 03:28:16 linux-a5zo dbus-daemon[1286]: [system] Successfully activated service 'org.freedesktop.nm_dispatcher' Oct 13 03:28:16 linux-a5zo nm-dispatcher[20909]: req:1 'connectivity-change': new request (5 scripts) Oct 13 03:28:16 linux-a5zo nm-dispatcher[20909]: req:1 'connectivity-change': start running ordered scripts... Oct 13 03:46:13 linux-a5zo smartd[1273]: Device: /dev/sda [SAT], SMART Usage Attribute: 190 Airflow_Temperature_Cel changed from 68 to 69 Oct 13 03:46:13 linux-a5zo smartd[1273]: Device: /dev/sda [SAT], previous self-test completed without error Oct 13 04:00:38 linux-a5zo systemd[1]: Started Timeline of Snapper Snapshots. Oct 13 04:00:38 linux-a5zo dbus-daemon[1286]: [system] Activating service name='org.opensuse.Snapper' requested by ':1.204' (uid=0 pid=21183 comm="/usr/lib/snapper/systemd-helper --timeline ") (using servicehelper) Oct 13 04:00:38 linux-a5zo dbus-daemon[1286]: [system] Successfully activated service 'org.opensuse.Snapper' Oct 13 04:06:16 linux-a5zo plasmashell[2500]: libkcups: Renew-Subscription last error: 0 successful-ok Oct 13 04:46:13 linux-a5zo smartd[1273]: Device: /dev/sda [SAT], SMART Usage Attribute: 190 Airflow_Temperature_Cel changed from 69 to 70 Oct 13 05:00:38 linux-a5zo systemd[1]: Started Timeline of Snapper Snapshots. Oct 13 05:00:38 linux-a5zo dbus-daemon[1286]: [system] Activating service name='org.opensuse.Snapper' requested by ':1.206' (uid=0 pid=21596 comm="/usr/lib/snapper/systemd-helper --timeline ") (using servicehelper) Oct 13 05:00:38 linux-a5zo dbus-daemon[1286]: [system] Successfully activated service 'org.opensuse.Snapper' Oct 13 05:04:36 linux-a5zo plasmashell[2500]: libkcups: Renew-Subscription last error: 0 successful-ok Oct 13 05:46:13 linux-a5zo smartd[1273]: Device: /dev/sda [SAT], SMART Usage Attribute: 190 Airflow_Temperature_Cel changed from 70 to 67 Oct 13 05:59:29 linux-a5zo chronyd[1361]: Can't synchronise: no selectable sources Oct 13 06:00:38 linux-a5zo systemd[1]: Started Timeline of Snapper Snapshots. Oct 13 06:00:38 linux-a5zo dbus-daemon[1286]: [system] Activating service name='org.opensuse.Snapper' requested by ':1.208' (uid=0 pid=22003 comm="/usr/lib/snapper/systemd-helper --timeline ") (using servicehelper) Oct 13 06:00:38 linux-a5zo dbus-daemon[1286]: [system] Successfully activated service 'org.opensuse.Snapper' Oct 13 06:02:56 linux-a5zo plasmashell[2500]: libkcups: Renew-Subscription last error: 0 successful-ok Oct 13 06:16:13 linux-a5zo smartd[1273]: Device: /dev/sda [SAT], SMART Usage Attribute: 190 Airflow_Temperature_Cel changed from 67 to 66 Oct 13 07:00:38 linux-a5zo systemd[1]: Started Timeline of Snapper Snapshots. Oct 13 07:00:38 linux-a5zo dbus-daemon[1286]: [system] Activating service name='org.opensuse.Snapper' requested by ':1.210' (uid=0 pid=22412 comm="/usr/lib/snapper/systemd-helper --timeline ") (using servicehelper) Oct 13 07:00:38 linux-a5zo dbus-daemon[1286]: [system] Successfully activated service 'org.opensuse.Snapper' Oct 13 07:01:16 linux-a5zo plasmashell[2500]: libkcups: Renew-Subscription last error: 0 successful-ok Oct 13 07:16:13 linux-a5zo smartd[1273]: Device: /dev/sda [SAT], SMART Usage Attribute: 190 Airflow_Temperature_Cel changed from 66 to 67 Oct 13 07:59:36 linux-a5zo plasmashell[2500]: libkcups: Renew-Subscription last error: 0 successful-ok Oct 13 08:00:38 linux-a5zo systemd[1]: Started Timeline of Snapper Snapshots. Oct 13 08:00:38 linux-a5zo dbus-daemon[1286]: [system] Activating service name='org.opensuse.Snapper' requested by ':1.212' (uid=0 pid=22820 comm="/usr/lib/snapper/systemd-helper --timeline ") (using servicehelper) Oct 13 08:00:38 linux-a5zo dbus-daemon[1286]: [system] Successfully activated service 'org.opensuse.Snapper' Oct 13 08:46:13 linux-a5zo smartd[1273]: Device: /dev/sda [SAT], SMART Usage Attribute: 190 Airflow_Temperature_Cel changed from 67 to 69 Oct 13 08:57:56 linux-a5zo plasmashell[2500]: libkcups: Renew-Subscription last error: 0 successful-ok The logs start getting really sparse after 03:28:16 On Fri, Oct 12, 2018 at 2:31 AM Bruno Friedmann <bruno@ioda-net.ch> wrote:
On jeudi, 11 octobre 2018 17.16:33 h CEST Todd Rme wrote:
I have been having two seemingly related problems with openSUSE TumbleWeed on my HP Envy x360 laptop, using Plasma with NetworkManager.
At seemingly random intervals my network connection will suddenly stop working. It still shows that it is connected, but the data transfer rate drops to zero. I can't even ping. I can disconnect from the network, but if I try to reconnect, Plasma freezes. If I try to reconnect through SystemSettings, SystemSettings freezes. This happens both with my WiFi and with two different USB ethernet ports. If I try to switch in YaST to wicked it doesn't help. If I try to restart NewtorkManager services it doesn't help.
If I try to shut down or restart the computer after this, the shutdown or restart hangs. If I look at the command line output, I get a bunch of "waiting for stop jobs" messages. The stop jobs have a timeout, but when the timeout finishes the time limit just extends for those jobs and more stop jobs get added. I have waited over an hour with no shutdown occurring. This does not happen if I shutdown or restart before the network issue occurs, the shutdown takes less than a second.
I have no idea how to begin debugging this. I have looked at the logs but nothing pops out as being an obvious issue. Any suggestions?
Hi Todd, I would of course check any message (warning, error, crash) in dmesg outpout. If you want to cross check when a trouble appear in a kind of human outpout you can use
dmesg --human --color
While we are talking with hardware failure, check if there's any bios update for your laptop model on hp website.
The next suspect I would also verify is the ntpd process if your computer is still using it. When the network is not available this one is know to behave strangely.
I'm using now from a long time (2 years) the excellent systemd-timesyncd you can adjust the configuration to your need /etc/systemd/timesyncd.conf
--
Bruno Friedmann Ioda-Net Sàrl www.ioda-net.ch Bareos Partner, openSUSE Member, fsfe supporter GPG KEY : D5C9B751C4653227 irc: tigerfoot
-- To unsubscribe, e-mail: opensuse-support+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-support+owner@opensuse.org
-- To unsubscribe, e-mail: opensuse-support+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-support+owner@opensuse.org
participants (2)
-
Bruno Friedmann -
Todd Rme