[opensuse-project] User Survey
One thing this KDE discussion brings up is this: It's been a long time since we've had a user survey. The previous survey can be found here: http://files.opensuse.org/opensuse/en/e/ec/Survey_openSUSE110.pdf Any suggestions to modify some of the questions, add new ones, get rid of old ones? (i.e., is it relevant or not to ask "why do you use a dual-boot system"?) Please get me suggestions by end of next week (August 7) Typically we do these infrequently after releases, but I think we should probably be doing them at least every 12 months, which means we're soon overdue. Best, Zonker -- Joe 'Zonker' Brockmeier <jzb@zonker.net> openSUSE Community Manager: http://zonker.opensuse.org Blogs: http://blogs.zdnet.com/community | http://www.dissociatedpress.net Twitter: jzb | Identica: jzb http://identi.ca/group/opensuse/members -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
Sent from Kevin Yeaux's mobile device. On Jul 31, 2009, at 10:57 AM, "Joe 'Zonker' Brockmeier" <jzb@zonker.net> wrote:
These surveys are ineffective and skewed toward those of us who actually pay attention to the openSUSE community, which I imagine most of our users do not, so I'm not a big fan of end-user focused surveys unless we have a way of contacting normal users who don't visit openSUSE.org daily... -- Kevin "Yeaux" Dupuy openSUSE Project Member -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
On Sun, Aug 2, 2009 at 2:02 PM, Kevin "Yeaux" Dupuy<kevin.dupuy@opensuse.org> wrote:
good point. i'd go further by saying that there are those of 'us' that 'pay attention' to community & commercial alike, that don't participate in surveys, choosing rather to influence/participate through other means. yes, our choice, of course. just proposing that target audience my be even smaller, further skewed, than you propose ... -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
On Friday 31 July 2009 17:57:39 Joe 'Zonker' Brockmeier wrote:
If you do this, you should get one of our people with research training (Siegfried Olschner or Martin Schmidkunz IIRC) to setup a questionnaire without implicit bias, leading questions etc. It's all too easy to create bogus stats. Will -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
On Monday 03 Aug 2009, Will Stephenson wrote:
Does SuSE / Novell / openSuSE conduct surveys amongst the ex-users to find out why they stopped using the product? -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
On Monday 03 August 2009 04:01:15 am Administrator wrote:
Does SuSE / Novell / openSuSE conduct surveys amongst the ex-users to find out why they stopped using the product?
Someone should create openSUSE troubleshooting (and also removal tool), that will propose user to take such survey. I don't see a way to find those that simply installed something else over partition that was occupied by openSUSE, or asked windows to remove partitions and use that space. -- Regards, Rajko http://news.opensuse.org/category/people-of-opensuse/ -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
I'd suggest a 3 month follow up to all new installs (if we have the contact details). It would need to be very short, so we get responses even from the relatively uninterested. David -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
On Tue, Aug 4, 2009 at 3:01 AM, Administrator<admin@different-perspectives.com> wrote:
We don't have the contact details, and I don't think most users would want to provide them. Best, Zonker -- Joe 'Zonker' Brockmeier <jzb@zonker.net> openSUSE Community Manager: http://zonker.opensuse.org Blogs: http://blogs.zdnet.com/community | http://www.dissociatedpress.net Twitter: jzb | Identica: jzb http://identi.ca/group/opensuse/members -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
Moin, On Tuesday 04 August 2009 15:33:59 Joe 'Zonker' Brockmeier wrote:
- I'd suggest to do a survey with the openSUSE 11.2 release or very close by to have current results for the development of openSUSE 11.3 - for which software do you use? we should implement feature #305877 and would get always more current results - maybe our surveys are not the best or just reach to openSUSE core people but they are much better then not digging for information. And with having several thousand people answering I'm pretty sure we reach more then the inner circle. - we should change just a few questions to keep comparability with older surveys - the survey shouldn't be any longer than the previous ones Best M
-- Michael Löffler, Product Management SUSE LINUX Products GmbH - Nürnberg - AG Nürnberg - HRB 16746 - GF: Markus Rex
On Tue, Aug 4, 2009 at 7:08 AM, Michael Loeffler<michl@novell.com> wrote:
Yes, but it would be beneficial to all if we can see why people are uninstalling or leaving openSUSE and we do not get this from the core people. It could be very minor problems with easy fixes and by learning why maybe we could keep those from leaving or uninstalling the operating system. Continuous surveys from core people and we may not be seeing what the new user does. Most core users simply fix or try something else where the new user just goes well it doesnt work, GoodBye and we never know why. You can read a book a dozen times and learn something new each time but if you do not read it the second time you will never know what you missed.
- we should change just a few questions to keep comparability with older surveys
And, in reality who likes a survey that is always the same without new questions? If some areas show satisfaction than why not change the subject to another area?
- the survey shouldn't be any longer than the previous ones
Why not if there is new development?
Lots of software have a contact area for the user to provide his email address so why would this not work with openSUSE with a option to provide or not provide?
PeterPac InNetInvestigations-Forensic SLED/openSUSE -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
On Tue, Aug 4, 2009 at 10:08 AM, Michael Loeffler<michl@novell.com> wrote:
I'd prefer to have the results sooner -- maybe in time for the openSUSE conference so we can discuss them there.
- for which software do you use? we should implement feature #305877 and would get always more current results
Yes, we should. (For those who didn't feel like going to openFATE, this is the "popularity contest" feature based on Debian/Ubuntu's popcon)
Or we have a very large inner circle... :-)
- we should change just a few questions to keep comparability with older surveys
Agreed
- the survey shouldn't be any longer than the previous ones
Also agreed. Best, Zonker -- Joe 'Zonker' Brockmeier <jzb@zonker.net> openSUSE Community Manager: http://zonker.opensuse.org Blogs: http://blogs.zdnet.com/community | http://www.dissociatedpress.net Twitter: jzb | Identica: jzb http://identi.ca/group/opensuse/members -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
Sent from Kevin Yeaux's mobile device. On Jul 31, 2009, at 10:57 AM, "Joe 'Zonker' Brockmeier" <jzb@zonker.net> wrote:
These surveys are ineffective and skewed toward those of us who actually pay attention to the openSUSE community, which I imagine most of our users do not, so I'm not a big fan of end-user focused surveys unless we have a way of contacting normal users who don't visit openSUSE.org daily... -- Kevin "Yeaux" Dupuy openSUSE Project Member -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
On Sun, Aug 2, 2009 at 2:02 PM, Kevin "Yeaux" Dupuy<kevin.dupuy@opensuse.org> wrote:
good point. i'd go further by saying that there are those of 'us' that 'pay attention' to community & commercial alike, that don't participate in surveys, choosing rather to influence/participate through other means. yes, our choice, of course. just proposing that target audience my be even smaller, further skewed, than you propose ... -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
On Friday 31 July 2009 17:57:39 Joe 'Zonker' Brockmeier wrote:
If you do this, you should get one of our people with research training (Siegfried Olschner or Martin Schmidkunz IIRC) to setup a questionnaire without implicit bias, leading questions etc. It's all too easy to create bogus stats. Will -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
On Monday 03 Aug 2009, Will Stephenson wrote:
Does SuSE / Novell / openSuSE conduct surveys amongst the ex-users to find out why they stopped using the product? -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
On Monday 03 August 2009 04:01:15 am Administrator wrote:
Does SuSE / Novell / openSuSE conduct surveys amongst the ex-users to find out why they stopped using the product?
Someone should create openSUSE troubleshooting (and also removal tool), that will propose user to take such survey. I don't see a way to find those that simply installed something else over partition that was occupied by openSUSE, or asked windows to remove partitions and use that space. -- Regards, Rajko http://news.opensuse.org/category/people-of-opensuse/ -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
I'd suggest a 3 month follow up to all new installs (if we have the contact details). It would need to be very short, so we get responses even from the relatively uninterested. David -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
On Tue, Aug 4, 2009 at 3:01 AM, Administrator<admin@different-perspectives.com> wrote:
We don't have the contact details, and I don't think most users would want to provide them. Best, Zonker -- Joe 'Zonker' Brockmeier <jzb@zonker.net> openSUSE Community Manager: http://zonker.opensuse.org Blogs: http://blogs.zdnet.com/community | http://www.dissociatedpress.net Twitter: jzb | Identica: jzb http://identi.ca/group/opensuse/members -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
Moin, On Tuesday 04 August 2009 15:33:59 Joe 'Zonker' Brockmeier wrote:
- I'd suggest to do a survey with the openSUSE 11.2 release or very close by to have current results for the development of openSUSE 11.3 - for which software do you use? we should implement feature #305877 and would get always more current results - maybe our surveys are not the best or just reach to openSUSE core people but they are much better then not digging for information. And with having several thousand people answering I'm pretty sure we reach more then the inner circle. - we should change just a few questions to keep comparability with older surveys - the survey shouldn't be any longer than the previous ones Best M
-- Michael Löffler, Product Management SUSE LINUX Products GmbH - Nürnberg - AG Nürnberg - HRB 16746 - GF: Markus Rex
On Tue, Aug 4, 2009 at 7:08 AM, Michael Loeffler<michl@novell.com> wrote:
Yes, but it would be beneficial to all if we can see why people are uninstalling or leaving openSUSE and we do not get this from the core people. It could be very minor problems with easy fixes and by learning why maybe we could keep those from leaving or uninstalling the operating system. Continuous surveys from core people and we may not be seeing what the new user does. Most core users simply fix or try something else where the new user just goes well it doesnt work, GoodBye and we never know why. You can read a book a dozen times and learn something new each time but if you do not read it the second time you will never know what you missed.
- we should change just a few questions to keep comparability with older surveys
And, in reality who likes a survey that is always the same without new questions? If some areas show satisfaction than why not change the subject to another area?
- the survey shouldn't be any longer than the previous ones
Why not if there is new development?
Lots of software have a contact area for the user to provide his email address so why would this not work with openSUSE with a option to provide or not provide?
PeterPac InNetInvestigations-Forensic SLED/openSUSE -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
On Tue, Aug 4, 2009 at 10:08 AM, Michael Loeffler<michl@novell.com> wrote:
I'd prefer to have the results sooner -- maybe in time for the openSUSE conference so we can discuss them there.
- for which software do you use? we should implement feature #305877 and would get always more current results
Yes, we should. (For those who didn't feel like going to openFATE, this is the "popularity contest" feature based on Debian/Ubuntu's popcon)
Or we have a very large inner circle... :-)
- we should change just a few questions to keep comparability with older surveys
Agreed
- the survey shouldn't be any longer than the previous ones
Also agreed. Best, Zonker -- Joe 'Zonker' Brockmeier <jzb@zonker.net> openSUSE Community Manager: http://zonker.opensuse.org Blogs: http://blogs.zdnet.com/community | http://www.dissociatedpress.net Twitter: jzb | Identica: jzb http://identi.ca/group/opensuse/members -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org
participants (8)
-
Administrator -
Joe 'Zonker' Brockmeier -
Kevin "Yeaux" Dupuy -
member greenarrow1 -
Michael Loeffler -
PGNet Dev -
Rajko M. -
Will Stephenson