On 29/05/18 02:09, John Paul Adrian Glaubitz wrote:

On 05/28/2018 05:19 PM, Anton Aylward wrote:

...

As I said, elsewhere, not all problems are bugs. Those that are not are better solved by the Wisdom of Crowds than annoying a single developer who has limited time and patience.

I agree with that. I have made the experience from Debian that many users abuse the bug tracking system as a support forum. It can be quite frustrating when you are overrun with invalid bug reports which were just reported because users are unable to tell a bug from a local configuration issue.

...

But not all problems are bugs. Deep debugging can be challenging and infuriating, but the resolution gives satisfaction. Dealing with users making their own <strike>idiocies</strike> mistakes into bug reports is frustrating and annoying.

I hope this *IS* a short term solution since in the longer term the Suse developers will get annoyed enough to stop volunteering <strike>to deal with idiots</strike>.

Yes. If you tell people to report a bug every time they run into a problem, you will have your bug tracker flooded with invalid bug reports.

Again 2 different issues that we are trying to be solved differently have been mixed up here. If as in the case suggested in this email you have tried to setup a webserver for example and something is not working and your not sure if you did it wrong or you found a bug, you should not file a bug you should ask for help on opensuse-support@ on the other hand if you zypper dup in tumbleweed and something breaks which is likely a bug then rather then reporting it on opensuse-factory@ we would like you to create a bug report. Sorry if this wasn't clear in the original email. -- Simon Lees (Simotek) http://simotek.net Emergency Update Team keybase.io/simotek SUSE Linux Adelaide Australia, UTC+10:30 GPG Fingerprint: 5B87 DB9D 88DC F606 E489 CEC5 0922 C246 02F0 014B