On 05/15/2012 05:29 PM, Helen South wrote:
On the subject of training, perhaps a demo of how to check bugs one is somehow involved in would be a way to do that. Or indeed even a standard query being set up in bugzilla for that purpose (I have that one set up for my own use and find it very useful).
Increasing that kind of engagement from the user base is important.
Jim Yes and no. For some users, they just want to 'do the right thing' and submit a bug, not have it turn into an ongoing issue.
The non-technical explanation is important; some users won't know about the kernel series and a 'WONTFIX' comes across as disinterest. "Thanks so much for reporting this bug. It hasn't been resolved in 11.x, but we hope that it may have been fixed in the process of developing 12.x If you find this again when you upgrade to 12.x, please file a new bug." .... something like that.
Put a human face on it.
cheers Helen
I agree with Helen, I am sure that there are a lot of non-technical users who can definitively spot a bug but have a hard time explaining it and submitting it. The closer we are to their understanding of an issue with openSUSE, the more submissions we will see to make something better. Andy (anditosan) -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org