Am Sonntag, 2. Dezember 2018, 22:50:39 CET schrieb Richard Brown:
[...] I'm confused by your use of 'internal' and 'external' in this case, so I'll use different language.
I see that "internal" and "external" was not very helpful wrt openSUSE bugzilla, now.
SUSE use their own SUSE FATE tool for tracking features they wish to implement in their commercial products.
That explains why the FATE request in the bug report was not displayed as a link.
openSUSE used to use openFATE for tracking features in our community projects, but this proved to be ineffective as contributors cannot be expected to work, think, or implement features in the same way that SUSE are doing so for their products. [...]
Yes, and I was confused by (wrongly) seeing a reference to a discontinued tracking tool where I couldn't easily search for request numbers and had to manually crafting the URL that lead to a "Feature #xxxxxx does either not exist or you are not authorized to access it."
Regardless of this change, basic principles apply - no SUSE Engineer should be expecting any external contributor to do their work for them. It's their job to ensure the SUSE-needed features are implemented, not that of the community.
Well, as an "agilist", I can be somewhat reluctant to assign tasks to individual people, or especially, to be assigned to one individually. ;)
And obviously for packages that are maintained by both SUSE employees and non-SUSE employees, I expect the SUSE employees to talk to their fellow contributors so they know what they're doing and why.
After reading your explanation, it looks for me this FATE request hit packages that are solely maintained by a community member most likely because of the assumption that the bug owner is always a SUSE employee. Thank you for helping me to understand this! Fortunately, Simon already offered his help to get back a SUSE employee as one of the bugowners.
Therefore I request that you contact me off list with a detailed overview of the situation that triggered this email so I can follow it up within SUSE.
Sure. And just to be clear, it's nothing "personal", the SUSE employee filling this bug always replied in a helpful, polite, and respectful way to me and all the others! However, I'm still not sure whether any feature request (SUSE or not) should be dealt best in bugzilla, I assumed that "resolve feature" is there on purpose. Gruß Jan -- Sooner or later, the worst possible set of circumstances is bound to occur. -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org